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IJ16823: UNABLE TO CONFIGURE DTLS FOR QRADAR NETWORK INSIGHTS FLOW CONFIGURATION WHEN FLOW SOURCE IS FROM THE CONSOLE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that attempting to enable DTLS on QRadar
    Network insights (QNI) flow configuration, when flow source is
    from the Console, fails as the required Deploy function fails.
    1. Attempt to change the console default netflow to use DTLS
    instead of UDP from Admin tab -> Flow Source -> Edit flow source
    2. Deploy the change
    3. Update the QNI connection to use the Console and default
    netflow as flow source
    4. Perform a deploy changes
    Results: The deploy function fails and the QNI appliance is
    unable to send the flows to Console
    

Local fix

  • From a command line interface (SSH) connection to the QRadar
    Console appliance:
    # chown -R nobody:nobody /opt/qradar/conf/dtls
    Then perform the deploy changes function again
    

Problem summary

  • This issue has been fixed in QRadar QRM QVM release 7.3.3 patch
    2 and 7.3.2 patch 7.
    

Problem conclusion

  • This issue has been fixed in QRadar QRM QVM release 7.3.3 patch
    2 and 7.3.2 patch 7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ16823

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    732

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-13

  • Closed date

    2020-02-13

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020