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IJ16742: OFFENSES CAN FAIL TO BE UPDATED AFTER A CONSOLE APPLIANCE REBOOT

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances, Offenses can
    fail to update after a Console appliance reboot has occurred
    (controlled or uncontrolled) due to a required file becoming
    corrupted and deleted.
    Messages similar to the following might be visble in
    /var/log/qrdar.error when this issue is occurring:
    [ecs-ep.ecs-ep] [ECS Runtime Thread]
    com.q1labs.core.shared.storage.BaseStorageContext: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Error reading file
    /store/mpc/core/CounterProcessor/dormant-handles-index.ser,
    deleting it...
    [ecs-ep.ecs-ep] [ECS Runtime Thread] java.io.EOFException
    [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputS
    tream.java:2833)
    [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream$BlockDataInputStream.readShort(ObjectI
    nputStream.java:3307)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream.readStreamHeader(ObjectInputStream.jav
    a:1011)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream.<init>(ObjectInputStream.java:409)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext$1.<init>(BaseS
    torageContext.java:416)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext.unmarshalObjec
    t(BaseStorageContext.java:415)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext.retrieve(BaseS
    torageContext.java:178)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.tasks.OffenseActivationHelper.<init>(Offense
    ActivationHelper.java:61)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.tasks.counter.BasicCounter.onInit(BasicCount
    er.java:168)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.CompositeTask.onInit(CompositeTask.jav
    a:61)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.DispatchChainManager.configure(Dispatc
    hChainManager.java:159)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.DispatchChainManager.<init>(DispatchCh
    ainManager.java:70)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.OffenseManagerDelegate.configure(OffenseMana
    gerDelegate.java:347)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.filters.OffenseManagerFilter.setVars(OffenseManag
    erFilter.java:90)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.installChildByName(SystemObj
    ect.java:296)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.installChildByName(SystemObj
    ect.java:232)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStack.createContainedFilters(Filte
    rStack.java:71)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStackManager.create(FilterStackMan
    ager.java:219)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStackManager.doWork(FilterStackMan
    ager.java:90)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject$DoWork.doIt(SystemObject.jav
    a:871)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.doForAllMembers(SystemObject
    .java:849)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.doWork(SystemObject.java:890
    )
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.RuntimeController.doWork(RuntimeControlle
    r.java:223)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.RuntimeController.run(RuntimeController.j
    ava:525)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.lang.Thread.run(Thread.java:812)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]
    com.q1labs.core.shared.storage.BaseStorageContext: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Error reading file
    /store/mpc/core/CounterProcessor/active-handles-index.ser,
    deleting it...
     [ecs-ep.ecs-ep] [ECS Runtime Thread] java.io.EOFException
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputS
    tream.java:2833)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream$BlockDataInputStream.readShort(ObjectI
    nputStream.java:3307)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream.<init>(ObjectInputStream.java:409)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.io.ObjectInputStream.readStreamHeader(ObjectInputStream.jav
    a:1011)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext$1.<init>(BaseS
    torageContext.java:416)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext.unmarshalObjec
    t(BaseStorageContext.java:415)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.q1labs.core.shared.storage.BaseStorageContext.retrieve(BaseS
    torageContext.java:178)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.tasks.OffenseActivationHelper.<init>(Offense
    ActivationHelper.java:62)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.tasks.counter.BasicCounter.onInit(BasicCount
    er.java:168)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.CompositeTask.onInit(CompositeTask.jav
    a:61)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.DispatchChainManager.<init>(DispatchCh
    ainManager.java:70)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.chain.DispatchChainManager.configure(Dispatc
    hChainManager.java:159)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.magi.OffenseManagerDelegate.configure(OffenseMana
    gerDelegate.java:347)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.ibm.si.mpc.filters.OffenseManagerFilter.setVars(OffenseManag
    erFilter.java:90)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.installChildByName(SystemObj
    ect.java:296)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.installChildByName(SystemObj
    ect.java:232)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStack.createContainedFilters(Filte
    rStack.java:71)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStackManager.create(FilterStackMan
    ager.java:219)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.filters.FilterStackManager.doWork(FilterStackMan
    ager.java:90)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject$DoWork.doIt(SystemObject.jav
    a:871)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.doForAllMembers(SystemObject
    .java:849)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.SystemObject.doWork(SystemObject.java:890
    )
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.RuntimeController.doWork(RuntimeControlle
    r.java:223)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    com.eventgnosis.system.RuntimeController.run(RuntimeController.j
    ava:525)
     [ecs-ep.ecs-ep] [ECS Runtime Thread]    at
    java.lang.Thread.run(Thread.java:812)
    

Local fix

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ16742

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-06-11

  • Closed date

    2020-04-15

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020