IBM Support

IJ16389: NAPATECH3 AND QFLOW PROCESS CAN FAIL TO START

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances the napatech3 and
    qflow processes on a QRadar appliance can fail to start.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [QRADAR] [12124] qflow: [ERROR] napatech0: Failed to initialize
    Napatech library - The kernel driver version does not match the
    the user mode driver
    [QRADAR] [12124] qflow: [ERROR] Failed to initialize napatech0
    napatech3[33870]: <date and time>30:08.314565 |  34120 | ERROR
     | OSS |    3-32a2f | Mismatch between the kernel driver
    version: 2.12.2.1-6267c and ntservice version: 2.12.3.3-32a2f.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8
    interimfix 02 and 7.3.2 patch 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8
    interimfix 02 and 7.3.2 patch 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ16389

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-05-23

  • Closed date

    2019-06-03

  • Last modified date

    2019-06-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
03 June 2019