IBM Support

IJ16167: QRADAR USER INTERFACE CAN BECOME UNAVAILABLE DUE TO TXSENTRY CAUSED BY A DEADLOCK IN USERMANAGER

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances the QRadar User
    Interface (UI) can become unavailable due to TxSentry killing
    the Tomcat process when a deadlock occurs with the threads
    inside UserManager.
    The QRadar UI becomes available again once all required process
    are running as expected.
    Contact Support so that they can positively identify this is
    the reason for an unexpected Tomcat (UI) outage.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 Patch 8
    Interimfix 02 and 7.3.2 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 Patch 8
    Interimfix 02 and 7.3.2 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ16167

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-05-15

  • Closed date

    2019-10-02

  • Last modified date

    2019-10-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
02 October 2019