IBM Support

IJ16042: USER WITH SYSTEM ADMIN ROLE THAT IS NOT THE 'ADMIN' USER CANNOT PERFORM DOWNLOAD OF A PCAP

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APAR status

  • Closed as program error.

Error description

  • It has been identified that a QRadar user that has the "System
    Admin" role but is not the user "admin" cannot successfully
    perform a PCAP download.
    A message similar to the following is displayed when the
    download is attempted:
    Error "Failed to load resource; the server responded with a
    status of 400 (Bad Request)" or "...404 (Not Found)".
    

Local fix

  • Create another user without "System Admin" role, and have that
    user do the recovery and download the pcap.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ16042

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-05-09

  • Closed date

    2019-08-16

  • Last modified date

    2019-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

  • R732 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""},{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSUK44","label":"IBM Security QRadar Incident Forensics"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
16 August 2019