IJ15351: ANYWHERE LOOKUP DATA IS ONLY PARTIALLY DOWNLOADED DUE TO SQL SERVER CASE INSENSITIVITY SETTING.

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  Anywhere lookup data is only partially downloaded due to Sql
  Server case insensitivity setting.
  
  STEPS TO REPRODUCE:
  (1) Login Work Execution application from device.
  (2) Go to menu 'Settings' then click 'Refresh Lookup Data'.
  (3) Click 'Reset' to start download lookup data.
  
  RESULTS:
  It failed with partially download and log showing error
  BMXAA9510E The Stable page resource was not found because the
  reload of a stable page was attempted or the idle expiry time
  has expired. Oslc:status : 404
  
  EXPECTED RESULTS:
  Lookup download is finished successfully.
  
  REPORTED IN VERSION:
  Maximo Asset Management 7.6.0.9
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ANYWHERE LOOKUP DATA IS ONLY PARTIALLY DOWNLOADED DUE TO SQL *
  * SERVER CASE INSENSITIVITY SETTING.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.2 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels