IBM Support

IJ14479: OPERATIONS APP ERROR "FAILED TO LOAD THE FOLLOWING DATA" FOR EVENT AND FLOW GRAPH

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as Permanent restriction.

Error description

  • It has been identified that in some instances the Event and
    Flow graph can display an error similar to:
    "Failed to load the following data
    EPS"
    Subsequent attempts to reload the data on the graph area can
    sometimes correct this issue.
    

Local fix

  • No workaround available.
    

Problem summary

  • Permanent restriction. Problem was found but haven't had plan to
    release a new Operations app. Please use this workaround:
    1. Go into the docker container of Operations app
    2. Open the app/ariel.py
    3. Add time.sleep(5) above below line:
    gv_api_response = qpylib.REST('GET', 'api/ariel/searches/' +
    gv_search_id + '/results', headers=header)
    4. Save the file
    5. Run the command inside container:
    kill $(pgrep -f "/run.py")
    

Problem conclusion

  • Permanent restriction. Problem was found but haven't had plan to
    release a new Operations app. Please use this workaround:
    1. Go into the docker container of Operations app
    2. Open the app/ariel.py
    3. Add time.sleep(5) above below line:
    gv_api_response = qpylib.REST('GET', 'api/ariel/searches/' +
    gv_search_id + '/results', headers=header)
    4. Save the file
    5. Run the command inside container:
    kill $(pgrep -f "/run.py")
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ14479

  • Reported component name

    QRADAR APPLICAT

  • Reported component ID

    5737QRAPP

  • Reported release

    732

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-07

  • Closed date

    2020-01-17

  • Last modified date

    2020-01-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSCTP53","label":"App"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"732","Edition":""}]

Document Information

Modified date:
17 January 2020