IBM Support

IJ14440: 'EXCEPTION NOT HANDLED. UNDEFINED BEHAVIOR' MESSAGE IN LOGGING ON QRADAR HIGH AVAILABILITY APPLIANCES

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APAR status

  • Closed as program error.

Error description

  • It has been identified that messages similar to the following
    might be visilbe in /var/log/qradar.log on High Availability
    (HA) appliances when Qualys scanner is configured to target a
    wide range of ports, including port 10101:
    [ha_manager] [NIOServer:10101]
    com.q1labs.ha.manager.nio.NIOServer: [WARN]
    [NOT:0000004000][<HA-Host>/- -] [-/- -]read socket
    Socket[addr=/QUALYS_SCANNER,port=57459,localport=10101] returns
    -1
    [ha_manager] [HeartbeatWorkerThread]
    com.q1labs.ha.manager.HAManager: [FATAL]
    [NOT:0000003000][<HA-Host>/- -] [-/- -]Exception not handled.
    Undefined behavior
    [ha_manager] [HeartbeatWorkerThread]
    com.q1labs.ha.manager.protocol.ProtocolException: Unknown
    protocol version -128.49
    [ha_manager] [HeartbeatWorkerThread]    at
    com.q1labs.ha.manager.heartbeat.HeartbeatProtocolImpl.poll(Heart
    beatProtocolImpl.java:44)
    [ha_manager] [HeartbeatWorkerThread]    at
    com.q1labs.ha.manager.heartbeat.HeartbeatChannel.getLastRequests
    (HeartbeatChannel.java:39)
    [ha_manager] [HeartbeatWorkerThread]    at
    com.q1labs.ha.manager.heartbeat.HeartbeatWorkerThread.process(He
    artbeatWorkerThread.java:45)
    [ha_manager] [HeartbeatWorkerThread]    at
    com.q1labs.ha.manager.heartbeat.HeartbeatWorkerThread.run(Heartb
    eatWorkerThread.java:195)
    Jul 16 05:24:30 ::ffff:<HA-Host> [ha_manager] [HAManager]
    com.q1labs.ha.manager.HAManager: [WARN]
    [NOT:0000004000][<HA-Host>/- -] [-/- -]Failed to load
    /opt/qradar/ha/local.ess
    Jul 16 05:24:30 ::ffff:<HA-Host> [ha_manager] [HAManager]
    com.q1labs.ha.manager.heartbeat.HeartbeatServer: [WARN]
    [NOT:0000004000][<HA-Host>/- -] [-/- -]ESS_UPDATE not sent,
    channel = null
    Jul 16 05:24:32 ::ffff:<HA-Host> [ha_manager] [IPCWorkerThread]
    com.q1labs.ha.manager.heartbeat.HeartbeatServer: [WARN]
    [NOT:0000004000][<HA-Host>/- -] [-/- -]SA_UPDATE not sent,
    channel = null
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 732 FixPack 5
    and 733.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 732 FixPack 5
    and 733.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ14440

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-03-05

  • Closed date

    2019-11-05

  • Last modified date

    2019-11-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
05 November 2019