IBM Support

IJ12888: REPORTS FAIL TO GENERATE AFTER A CONSOLE MIGRATION HAS BEEN PERFORMED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that after a console migration, Reports
    can sometimes fail to generate with an error message similar to
    the following in /var/log/qradar.log:
    [reporting_executor.reporting_executor] [Report Queue]
    com.q1labs.reporting.ReportServices: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]"Lock to templates
    folder is acquired by another process, skipping templates
    reload."
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 Fix Pack
    3 and 7.4.0 Fix Pack 1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ12888

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-18

  • Closed date

    2020-04-15

  • Last modified date

    2020-04-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}]}]

Document Information

Modified date:
16 April 2020