IBM Support

IJ12791: AN UNREACHABLE, MOUNTED NFS SHARE CAN CAUSE QRADAR TO BECOME UNRESPONSIVE

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APAR status

  • Closed as program error.

Error description

  • It has been identifed that if there is an NFS share mounted in
    QRadar and that NSF share becomes unreachable, the system load
    (observed by using the "top" command") continually grows
    higher.
    As the system load continues to grow, QRadar can eventually
    become unresponsive.
    During investigation of these scenarios, running a "ps-ef"
    displays many instances of the command "df -TP"
    

Local fix

  • 1) Stop the df command using:
    killall df
    2) Either comment out the NFS share in /etc/fstab or restore
    connectivity to the remote file server.
    Contact Support if you require further assistance.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ12791

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-01-16

  • Closed date

    2019-07-25

  • Last modified date

    2019-07-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
25 July 2019