IBM Support

IJ11030: QRADAR APPS CAN FAIL TO LOAD AFTER FAILOVER TO SECONDARY

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APAR status

  • Closed as program error.

Error description

  • It has been identified that QRadar Apps can fail to load after
    a failover from the Primary to the Secondary high availability
    console appliance.
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    Sep  7 14:16:56 <hostname>-secondary mesos-agent[18454]: E0607
    14:16:56.973377 18659 slave.cpp:4423] Container
    'b15857c6-ec73-47d3-b62f-9f6ea3789c4a' for executor
    'qapp-1256.ab639960-6a4c-11e8-96cc-466f6180a094' of framework
    81662469-1ec1-4527-ba9a-bf020e0c2dc8-0000 failed to start:
    Failed to run 'docker -H unix:///var/run/docker.sock pull
    qregistry.service.consul:5444/qapp/1256:1.0-GEN1511436024':
    exited with status 1; stderr='Error: image
    qapp/1256:1.0-GEN1511436024 not found
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ11030

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-11-05

  • Closed date

    2019-03-07

  • Last modified date

    2019-03-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
07 March 2019