IBM Support

IJ10889: OUT OF MEMORY IN ASSETPROFILER WHEN IMPORTING SCAN DATA

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APAR status

  • Closed as program error.

Error description

  • It has been identified that an Out Of Memory in the QRadar
    assetprofiler can sometimes occur during the import of scan
    data.
    Messages similar to the following might be visible in QRadar
    logging when this issue is occurring:
    Sep 28 15:51:13 console assetprofiler[51171]: SEVERE:
    java.lang.OutOfMemoryError: Java heap space
    Sep 28 15:51:13 console assetprofiler[51171]:
    java.lang.OutOfMemoryError: Java heap space
    Sep 28 15:51:13 console assetprofiler[51171]:
    java.lang.OutOfMemoryError: Java heap space
    Sep 28 15:51:13 console assetprofiler[51171]:
    javax.jms.JMSException: [C4089]: Caught JVM
    Error:java.lang.OutOfMemoryError: Java heap space
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [pool-3-thread-1]
    com.q1labs.assetprofile.qvm.erule.command.ExceptionRuleCommand:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]BaseCommand.call
    execute failed: java.lang.OutOfMemoryError: Java heap space
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [com.q1labs.assetprofile.changelistener.impl.assetnotifications.
    AssetCacheUpdateNotificationListenerThread]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [MemoryMXBean notification
    dispatcher] java.lang.OutOfMemoryError
    Sep 28 15:51:14 console assetprofiler[51171]: at
    com.q1labs.frameworks.core.ThreadExceptionHandler.logOutOfMemory
    Error(ThreadExceptionHandler.java:76)
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [IdentityClientReceiver(/127.0.0.1:33114)]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 console assetprofiler[51171]: at
    com.q1labs.frameworks.core.ThreadExceptionHandler.logOutOfMemory
    Error(ThreadExceptionHandler.java:76)
    Sep 28 15:51:14 console assetprofiler[51171]: at
    com.q1labs.frameworks.core.ThreadExceptionHandler.logOutOfMemory
    Error(ThreadExceptionHandler.java:76)
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [AssetNetworkChangeFileSignalConsumer]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [com.q1labs.assetprofile.changelistener.impl.audit.AuditChangeLi
    stenerThread] java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [AssetProfilePersister-TopTier]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [IdentityWorker] java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1
    [assetprofiler.assetprofiler] [AssetStatisticsWorkerThread]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [AssetCleanupThread]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [AssetProfilerLogTimer]
    java.lang.OutOfMemoryError
    Sep 28 15:51:14 ::ffff:127.0.0.1 [assetprofiler.assetprofiler]
    [Signal Dispatcher]
    java.lang.OutOfMemoryError
    Sep 28 15:51:54 console OutOfMemoryMonitor[113351]: Processed
    out-of-memory error for
    assetprofiler.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10889

  • Reported component name

    QR VULNERABILIT

  • Reported component ID

    5725QVMSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-30

  • Closed date

    2019-06-03

  • Last modified date

    2019-08-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR VULNERABILIT

  • Fixed component ID

    5725QVMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSHLPS","label":"IBM Security QRadar Vulnerability Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"725","Edition":""}]

Document Information

Modified date:
19 August 2019