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IJ10888: BACKUP OF AN IOS DEVICE CAN FAIL WITH 'JAVA.LANG.EXCEPTION: NOT A HASH REFERENCE...' ERROR

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the backup of an IOS device can
    fail with a "java.lang.Exception: Not a HASH reference at
    Parsers.pm line <NUMBER>" error.
    Messages similar to the following might be visible in QRadar
    logging:
    java.lang.Exception: Not a HASH reference at
    /usr/share/ziptie-server/adapters/ziptie.adapters.cisco.ios_2018
    .10.19110827/scripts/ZipTie/Adapters/Cisco/IOS/Parsers.pm line
    2453.
       at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:156)
        at
    org.ziptie.server.dispatcher.Operation.execute(Operation.java:10
    0)
        at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(
    OperationExecutor.java:684)
        at
    org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(Ope
    rationExecutor.java:561)
    Caused by: javax.xml.ws.soap.SOAPFaultException: Not a HASH
    reference at
    /usr/share/ziptie-server/adapters/ziptie.adapters.cisco.ios_2018
    .10.19110827/scripts/ZipTie/Adapters/Cisco/IOS/Parsers.pm line
    2453.
        at
    com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Faul
    t.java:188)
        at
    com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultB
    uilder.java:116)
        at
    com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHan
    dler.java:119)
        at
    com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHan
    dler.java:89)
        at
    com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:118)
        at com.sun.proxy.$Proxy82.backup(Unknown Source)
        at
    org.ziptie.server.job.backup.BackupTask.performTask(BackupTask.j
    ava:74)
        at
    org.ziptie.server.job.AbstractAdapterTask.execute(AbstractAdapte
    rTask.java:141)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-17062537 (Adapters Bundle 13)
    

Problem conclusion

  • This issue has been resolved in Risk Manager Adapters Bundle
    with ID 2019.06-17062537 (Adapters Bundle 13)
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10888

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-30

  • Closed date

    2019-07-30

  • Last modified date

    2019-07-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
30 July 2019