IBM Support

IJ10746: QRADAR UPGRADE CAN HANG IF IT'S UNABLE TO REACH A CONFIGURED SCANNER OVER THE INTERNET

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You can track all active APARs for this component.

 

APAR status

  • Closed as Permanent restriction.

Error description

  • It has been identified that a QRadar upgrade can hang at
    message:
    'System upgrade is in progress - DO NOT REBOOT or shutdown now!'
    if the QRadar upgrade process is unable to reach an internet
    configured scanner.
    QRadar attempts to retrieve a certificate during the upgrade
    and if internet connectivity is not allowed, the upgrade cannot
    reach the external scanner to complete the process.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • It has been identified that a QRadar upgrade can hang at
    message:
    'System upgrade is in progress - DO NOT REBOOT or shutdown now!'
    if the QRadar upgrade process is unable to reach an internet
    configured scanner.
    QRadar attempts to retrieve a certificate during the upgrade
    and if internet connectivity is not allowed, the upgrade cannot
    reach the external scanner to complete the process.
    

Problem conclusion

  • This APAR is being closed as a permanent restriction on our
    upgrade process to 7.3.1 patch 4.
    

Temporary fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Comments

APAR Information

  • APAR number

    IJ10746

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-24

  • Closed date

    2019-12-09

  • Last modified date

    2019-12-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
09 December 2019