IBM Support

IJ10580: CONVERTING FROM LOG MANAGER TO SIEM RESETS DATA RETENTION SETTINGS TO DEFAULT - DATA LOSS CAN OCCUR

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APAR status

  • Closed as program error.

Error description

  • It has been identified that when converting a QRadar Log
    Manager to QRadar SIEM, the QRadar data retention settings are
    set back the the default value of 30 days.  When this occurs,
    data older than 30 days is deleted.
    

Local fix

  • ***Always have your data backed up.***
    Prior to performing the required steps needed to complete the
    migration to SIEM from Log Manager, contact Support for a
    possible workaround that might address this issue in most
    instances.
    If the workaround that can be provided by Support has not been
    applied prior to the deploy occuring to complete the migtration
    from Log Manager to SIEM, there is no way to prevent the loss
    of data that is over 30 days old.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.2.8 patch
    15, 7.3.1 patch 8 and 7.3.2 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.2.8 patch
    15, 7.3.1 patch 8 and 7.3.2 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ10580

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    725

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-17

  • Closed date

    2019-03-06

  • Last modified date

    2019-03-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"725","Edition":""}]

Document Information

Modified date:
06 March 2019