IBM Support

IJ09157: [LOG NETWORK ACTIVITY PAGE] QRADAR EVENT DETAILS SCREEN IS BLANK, 'APPLICATION ERROR' MESSAGE DISPLAYED

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APAR status

  • Closed as program error.

Error description

  • It has been identified that attempting to open an Event
    details page can sometimes fail to display any content and
    generate an 'Application Error' due to an exception thrown in
    the following situations:
    - A custom property owner was deleted from QRadar or never
    existed (importing content bundles created by users that don't
    exist on the target system)
    - A calculated custom property uses other custom properties
    that are disabled or deleted
    Messages in /var/log/qradar.error with "No property 'BytesSent'
    exists in set" might be visible when this issue is occurring.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 patch 2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ09157

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-09-14

  • Closed date

    2019-06-03

  • Last modified date

    2019-06-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
03 June 2019