IBM Support

IJ07896: CONFIGSERVICES PASSWORD CONTAINING MULTI-BYTE CHARACTERS CAUSES 'ADD HOST' PROCESS TO FAIL

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the Add Host process (Admin ->
    System and License Management -> Deployment Actions) fails when
    the configservices password (used within QRadar) has been
    changed to include multi-byte characters.
    Messages similar to the following might be visible in
    /var/log/qradar.error when attempting to add a Managed Host to
    the QRadar deployment when the configservices password includes
    multi-byte characters:
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    com.q1labs.configservices.capabilities.AddHost: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Add host failed trying
    to add
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    java.lang.ArrayIndexOutOfBoundsException
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    javax.xml.bind.DatatypeConverterImpl.guessLength(DatatypeConvert
    erImpl.java:670)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    javax.xml.bind.DatatypeConverterImpl._parseBase64Binary(Datatype
    ConverterImpl.java:703)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    javax.xml.bind.DatatypeConverterImpl.parseBase64Binary(DatatypeC
    onverterImpl.java:445)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    javax.xml.bind.DatatypeConverter.parseBase64Binary(DatatypeConve
    rter.java:353)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.ibm.si.mks.KeyStoreCrypto.decrypt(KeyStoreCrypto.java:80)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at com.ibm.si.mks.Crypto.decrypt(Crypto.java:52)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.crypto.CryptoUtils.decrypt(CryptoUtils.jav
    a:44)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.core.FrameworksContext.decrypt(FrameworksC
    ontext.java:1137)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.capabilities.AddHost.getPresenceComman
    d(AddHost.java:2028)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.capabilities.AddHost.executePresence(A
    ddHost.java:2004)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.capabilities.AddHost.add(AddHost.java:
    1460)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.capabilities.AddHost.addManagedHost(Ad
    dHost.java:345)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.core.executor.AddHostExecutor.addManagedH
    ost(AddHostExecutor.java:100)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.core.executor.AddHostExecutor.invoke(AddH
    ostExecutor.java:51)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.hostcontext.core.requests.BaseHostRequ
    est.invoke(BaseHostRequest.java:71)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.hostcontext.core.HostContextServices.m
    essageReceived(HostContextServices.java:489)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.jms.JMSMessageEvent.dispatchEvent(J
    MSMessageEvent.java:107)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.SequentialEventDispatcher$DispatchT
    hread.run(SequentialEventDispatcher.java:129)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    com.q1labs.configservices.capabilities.AddHost: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to add managed
    host. The ip of the host is:a.b.a.c.dd
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    com.q1labs.configservices.hostcontext.core.HostContextServices:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Error retrieving
    message
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    com.q1labs.configservices.hostcontext.exception.HostContextExcep
    tion: Could not get executor object
    com.q1labs.hostcontext.core.executor.AddHostExecutor
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.hostcontext.core.requests.BaseHostRequ
    est.invoke(BaseHostRequest.java:76)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.hostcontext.core.HostContextServices.m
    essageReceived(HostContextServices.java:489)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.jms.JMSMessageEvent.dispatchEvent(J
    MSMessageEvent.java:107)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.SequentialEventDispatcher$DispatchT
    hread.run(SequentialEventDispatcher.java:129)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
    com.q1labs.configservices.hostcontext.exception.HostContextExcep
    tion: Command exited with non-zero value (4): add_host
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.core.executor.AddHostExecutor.addManagedH
    ost(AddHostExecutor.java:106)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.core.executor.AddHostExecutor.invoke(AddH
    ostExecutor.java:51)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       at
    com.q1labs.configservices.hostcontext.core.requests.BaseHostRequ
    est.invoke(BaseHostRequest.java:71)
    [hostcontext.hostcontext]
    [d4552232-6490-4537-9cc2-d3cf3db1fb2f/SequentialEventDispatcher]
       ... 3 more
    [tomcat.tomcat] [Thread-2051]
    com.ibm.si.configservices.api.v3_0.deployment.DeploymentAPI:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]unable to add
    managed host: null
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07896

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-07-18

  • Closed date

    2019-10-01

  • Last modified date

    2019-10-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
01 October 2019