IBM Support

IJ07575: ON A WINDOWS JAPANESE MACHINE, SOME WINDOWS REGISTRY KEY VALUES CAUSED THE CRASH OF THE BIGFIX AGENT

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • BigFix Client ended abnormally logging an access
violation error in the Windows event viewer log.

Below an example of the generate event log:
Faulting application name: BESClient.exe, version: 9.5.5.196
Faulting module name: BESClient.exe, version: 9.5.5.196
Exception code: 0xc0000005 Fault offset: 0x00059955

Local fix

  • 



Problem summary


    

  • Fixed in IBM BigFix 9.5 (fixpack 11)
General availability end of Q4 2018 (release schedule subject to
change).

    



Problem conclusion


    

  • This is resolved in:
IBM BigFix 9.5 (fixpack 11)

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ07575
    • 

  • Reported component name
    TIV EP MGR AGEN
    • 

  • Reported component ID
    5725C43AG
    • 

  • Reported release
    95W
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-07-06
    • 

  • Closed date
    2018-09-21
    • 

  • Last modified date
    2018-09-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV EP MGR AGEN
    • 

  • Fixed component ID
    5725C43AG
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":null,"label":null},"Product":{"code":"SSBQVS","label":"Tivoli Endpoint Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"95W","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 September 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback