IBM Support

IJ07276: RTF FORMATTED REPORTS CAN FAIL TO GENERATE WITH A NULLPOINTEREXCEPTION DISPLAYED IN THE LOGS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that reports configured to output in RTF
    format can fail to render properly and then display a red
    exclamation point after failing to generate.
    In these particular RTF failed report instances, a
    NullPointerException similar to the following might be visible
    in /var/log/qradar.log:
    [report_runner] [main] com.q1labs.reporting.ReportServices:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]REPORT
    [DAILY#^#127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce#^#1529
    406014813]: Report Exception:
    127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce.xml
    [report_runner] [main] java.lang.NullPointerException
    [report_runner] [main]    at
    com.q1labs.reporting.Report.process(Report.java:503)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:246)
    [report_runner] [main] com.q1labs.reporting.ReportRunner:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Run report
    "127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce" Error
    [report_runner] [main] java.lang.RuntimeException: REPORT
    [DAILY#^#127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce#^#1529
    406014813]: Failed to run using template
    [127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce.xml]
    [report_runner] [main]    at
    com.q1labs.reporting.Report.process(Report.java:658)
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:246)
    [report_runner] [main] Caused by:
    [report_runner] [main] java.lang.NullPointerException
    [report_runner] [main]    at
    com.q1labs.reporting.Report.process(Report.java:503)
    [report_runner] [main]    ... 1 more
    [report_runner] [main] com.q1labs.reporting.ReportRunner:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Error
    initializing ReportRunner
    [report_runner] [main] java.lang.Throwable:
    java.lang.RuntimeException: REPORT
    [DAILY#^#127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce#^#1529
    406014813]: Failed to run using template
    [127.0.0.1#$#17dcb333-1f79-
    432f-9a6f-7e8d498f94ce.xml]
    [report_runner] [main]    at
    com.q1labs.reporting.ReportRunner.main(ReportRunner.java:300)
    [report_runner] [main] Caused by:
    [report_runner] [main] java.lang.RuntimeException: REPORT
    [DAILY#^#127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94ce#^#1529
    406014813]: Failed to run using template
    [127.0.0.1#$#17dcb333-1f79-432f-9a6f-7e8d498f94c
    e.xml]
    

Local fix

  • Selecting the option for PDF format output for failing RTF
    report allows the reports to complete as expected.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07276

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-26

  • Closed date

    2018-10-24

  • Last modified date

    2018-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
24 October 2018