IBM Support

IJ07138: PACKET CAPTURE FAILS DUE TO NAPATECH3 SERVICE FAILING TO START

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified that packet capturing can fail due to the
    napatech3 service failing to start on QRadar Network Insights
    appliances.
    This has been seen during service restarts (Deploy Full
    Configuration) and is caused by a required ini file not being
    updated upon service restarts in some instances.
    

Local fix

  • Contact Support for a posisble fix that might address this issue
    in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ07138

  • Reported component name

    QR INCIDENT FOR

  • Reported component ID

    5725QIFSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-19

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR INCIDENT FOR

  • Fixed component ID

    5725QIFSW

Applicable component levels

  • R731 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SS6E69","label":"IBM QRadar Network Insights"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""},{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSUK44","label":"IBM Security QRadar Incident Forensics"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
18 September 2018