IBM Support

IJ06980: DASHBOARDS AND/OR QUICK SEARCHES CAN DISAPPEAR AFTER MODIFICATIONS HAVE BEEN MADE TO USER SETTINGS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that user Dashboards and Quick Searches
    can sometimes be removed after a user's settings (eg. their
    password, email address or locale) have been modified.
    This has also been observed when modifications to a user's User
    Role have been performed.
    
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    
    [hostcontext.hostcontext]
    [cbb7ab8d-00f4-4a09-adaa-61f398a4757a/SequentialEventDispatcher]
    com.q1labs.hostcontext.replication.ConsoleReplication: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Generating incremental
    database dump.
    [ariel_proxy.ariel_proxy_server]
    [856aac14-eb96-4772-a22a-41de37d65f8b/SequentialEventDispatcher]
    com.ibm.si.security_model.securityid.PostgresqlDeployedSecurityD
    escriptorCache: [INFO] [NOT:0000006000][127.0.0.1/- -] [-/-
    -]RebuildingPostgresqlDeployedSecurityDescriptorCache
    [ecs-ep.ecs-ep]
    [f563a4a5-c2a5-434b-ae76-882b87cfcce0/SequentialEventDispatcher]
    com.ibm.si.security_model.securityid.PostgresqlDeployedSecurityD
    escriptorCache: [INFO] [NOT:0000006000][127.0.0.1/- -] [-/-
    -]Rebuilding PostgresqlDeployedSecurityDescriptorCache
    [hostcontext.hostcontext]
    [df016cbe-c79a-445b-b461-1755bcb13e2e/SequentialEventDispatcher]
    com.ibm.si.security_model.securityid.PostgresqlDeployedSecurityD
    escriptorCache: [INFO] [NOT:0000006000][127.0.0.1/- -] [-/-
    -]Rebuilding PostgresqlDeployedSecurityDescriptorCache
    [tomcat.tomcat]
    [ec1dddc6-8ad5-44c2-b39f-389f08a347f2/SequentialEventDispatcher]
    com.ibm.si.security_model.securityid.PostgresqlDeployedSecurityD
    escriptorCache: [INFO] [NOT:0000006000][127.0.0.1/- -] [-/-
    -]Rebuilding PostgresqlDeployedSecurityDescriptorCache
    [tomcat.tomcat]
    [ffe63a54-e7b5-4047-a507-fae14706cd5f/SequentialEventDispatcher]
    com.q1labs.core.shared.permissions.UserManager: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Found new user
    configservices
    [tomcat.tomcat]
    [ffe63a54-e7b5-4047-a507-fae14706cd5f/SequentialEventDispatcher]
    com.q1labs.core.shared.permissions.UserManager: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Found new user admin
    [tomcat.tomcat]
    [ffe63a54-e7b5-4047-a507-fae14706cd5f/SequentialEventDispatcher]
    com.q1labs.core.shared.permissions.UserManager: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Found new user user2
    [tomcat.tomcat]
    [ffe63a54-e7b5-4047-a507-fae14706cd5f/SequentialEventDispatcher]
    com.q1labs.core.shared.permissions.UserManager: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Found new user meme
    [tomcat.tomcat]
    [bef69699-6f0f-4fbd-973c-4fe1e6cf9138/SequentialEventDispatcher]
    com.q1labs.core.shared.permissions.UserManager: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Found modified user user3
    [tomcat.tomcat]
    [b478177d-82a4-430a-9033-82c6a1134100/SequentialEventDispatcher]
    com.q1labs.core.ui.coreservices.UICoreServices: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Successfully created
    dashboards for 'configservices'
    [tomcat.tomcat]
    [b478177d-82a4-430a-9033-82c6a1134100/SequentialEventDispatcher]
    com.q1labs.core.ui.coreservices.UICoreServices: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Successfully created
    dashboards for 'admin'
    [tomcat.tomcat]
    [b478177d-82a4-430a-9033-82c6a1134100/SequentialEventDispatcher]
    com.q1labs.core.ui.coreservices.UICoreServices: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Successfully created
    dashboards for 'user2'
    [tomcat.tomcat]
    [b478177d-82a4-430a-9033-82c6a1134100/SequentialEventDispatcher]
    com.q1labs.core.ui.coreservices.UICoreServices: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Successfully created
    dashboards for 'user3'
    

Local fix

  • Perform a configuration restore from a date prior to the
    Dashboard and Quick Searches being removed from display.
    On the config restore screen, select to do a restore of 'Users'
    data only, ensure the rest of the options are un-selected.
    This restore option contains user Quick Searches and Dashboard
    only.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5
    interimfix 01 and 731 Patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5
    interimfix 01 and 731 Patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06980

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-08

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
18 September 2018