IBM Support

IJ06862: REPORT RUNNER OUT OF MEMORY CAN OCCUR WHILE ATTEMPTING TO GENERATE VERY LARGE TABLE CHART PDF REPORTS

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified in some instances that the report runner
    process within QRadar can experience an Out of Memory occurence
    when attempting to generate very large PDF table chart reports
    (tens of thousands of entries).  The report then fails to
    generate.
    
    System Notification messages similar to the following might be
    visible when this issue has occured during the report
    generation attempt:
    
    Event Name: Out of Memory: Erroneous application restarted
    Event Description: Out of Memory: system restored, erroneous
    application has been restarted.
    Category: Service Started
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 728 patch 14
    and 731 patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06862

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-06-05

  • Closed date

    2018-10-24

  • Last modified date

    2018-10-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
24 October 2018