IBM Support

IJ06480: RISK MANAGER BACKUP PROCESS FAILS WHEN IT IS INSTALLED ON A QRADAR SOFTWARE INSTALL VS APPLIANCE INSTALL

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APAR status

  • Closed as program error.

Error description

  • It has been identifed that the QRadar Risk Manager backup
    process can fail due to the script "risk_manager_backup.sh"
    looking for an appliance ID in: /etc/.appliance_name
    
    If the appliance ID is anything other than "700", the backup
    fails (i.e. when the ID in /etc/.appliance_name is "software").
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06480

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-17

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
18 September 2018