IBM Support

IJ06148: 'THERE WAS AN ERROR DOWNLOADING THIS ITEM' MESSAGE WHEN USING AN AQL SEARCH WITH TABLE, BAR, OR PIE CHARTS FOR A DASHBOARD

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APAR status

  • Closed as program error.

Error description

  • It has been identified that when using AQL searches for
    Dashboards:  Bar, Table and Pie charts can sometimes not
    display and are replaced with a message similar to the
    following inside the Dashboard widget:
    "There was an error downloading this item"
    
    Example of steps that can cause this issue.
    1) Create a simple Advanced Search such as:
    select logsourcename(logsourceid) as "Log Source Name",
    sum(eventcount) as "Sum" from events group by
    LOGSOURCENAME(logsourceid)
    2) Save the search criteria, with Dashboard option
    3) Using this search, add item to Dashboard
    Click Settings, select Sum to display and change to Bar chart
    Follow instructions to View in Log Activity and save criteria.
    Return to Dashboard, the Dashboard widget displays error
    referenced above.
    
    Messages similar to the following might be visible in
    /var/log/qradar.error when this issue is occurring:
    
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch] com.q1labs.ariel.ui.UIArielServices:
    [WARN] [NOT:0000004000][127.0.0.1/- -] [-/- -]Could not locate
    key creator to sort on column SUM(EventCount)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch] com.q1labs.ariel.ui.UIArielServices:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Error performing
    ariel query
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch] java.lang.ClassCastException:
    com.q1labs.frameworks.util.Pair incompatible with
    com.q1labs.cve.utils.AQParams
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.ariel.ui.UIArielServices.performQuery(UIArielServices
    .java:4006)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.qradar.ui.widget.graph.ArielSearchGraphWidget.fetchRe
    sultSet(ArielSearchGraphWidget.java:1638)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.qradar.ui.widget.graph.ArielSearchGraphWidget.fetchRe
    sultSet(ArielSearchGraphWidget.java:1504)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.qradar.ui.widget.graph.ArielSearchGraphWidget.fetchRe
    sultSet(ArielSearchGraphWidget.java:1493)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.qradar.ui.widget.graph.ResultsetGraphWidget.reloadRes
    ultset(ResultsetGraphWidget.java:120)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.qradar.ui.widget.graph.DashboardArielSearchGraphWidge
    t.<init>(DashboardArielSearchGraphWidget.java:162)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.ariel.ui.UIArielServices.getDashboardSearch(UIArielSe
    rvices.java:7469)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    sun.reflect.GeneratedMethodAccessor558.invoke(Unknown Source)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    java.lang.reflect.Method.invoke(Method.java:508)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.core.ui.filters.StrutsParamFilter.doFilter(StrutsPara
    mFilter.java:41)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.uiframeworks.servlet.DestroySessionFilter.doFilter(De
    stroySessionFilter.java:26)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:166)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    com.q1labs.uiframeworks.servlet.AddHSTSHeaderFilter.doFilter(Add
    HSTSHeaderFilter.java:22)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:193)
    more...
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(Nio
    Endpoint.java:1455)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcess
    orBase.java:49)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(T
    askThread.java:61)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]    at
    java.lang.Thread.run(Thread.java:785)
    [tomcat.tomcat] [admin@127.0.0.1 (4273)
    /console/JSON-RPC/QRadar.getDashboardSearch
    QRadar.getDashboardSearch]
    com.q1labs.qradar.ui.widget.graph.ArielSearchGraphWidget:
    [WARN] [NOT:0000004000][127.0.0.1/- -] [-/-
    -]ArielSearchGraphWidget.fetchResultSet(): Could not obtain or
    create handle to produce recordset.  Returning null - expect
    errors.
    

Local fix

  • Use only TimeSeries for these Dashboard items.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 5
    interimfix 01 and 731 patch 6.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 5
    interimfix 01 and 731 patch 6.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ06148

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-05-03

  • Closed date

    2018-09-18

  • Last modified date

    2018-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
18 September 2018