IJ05498: MAXIMO WORK CENTER SEARCH CAN'T FIND CYRILLIC CHARS

APAR status

• Closed as program error.

Error description

• Maximo Work center search can't find Cyrillic chars
  When searching in Maximo work centers (for example Asset in the
  Self Service app) search can't find IDs and Descriptions with
  Cyrillic symbols.
  Application effected
  ====================
  Self Service app and work center
  Reproduced in TPAE 7609 by L2
  STEPS TO REPRODUCE:
  1. Log in to maximo with maxadmin
  2. Go to asset application
  3. Create new asset : Enter some Cyrillic  entry on the asset
  field and in the description field save
  4. Open a new tab and paste:
    http://mxsystems14.canlab.ibm.com/maximo-x/#/selfservice
  5. Go to Manage Service request
  6.  Submit a new request
  7. Choose any , ex Restrooms
  8. Describe the issue, choose any
  9. Skpe new steps till the Asset request "Define the asset "
  --> Enter the Cyrillic character
  PROBLEM: Work center will display "No results were found"
  Please check the screenhots "OOTB Work center with Cyrillic
  chars"
  https://ecurep.mainz.de.ibm.com/rest/download/05493%2C821%2C821/
  2018-03-27/05493.821.821.OOTB_Work_center_with_Cyrillic_chars.jp
  g
  maximo-submitsr-asset._filter is encoding the value and
  shouldn't be
  Customer Product Version #
  ========================
  7.6.0.9
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * MAXIMO WORK CENTER SEARCH CAN'T FIND CYRILLIC CHARS          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.2 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels