IBM Support

IJ04244: RE-ADDING A PREVIOUSLY REMOVED HIGH AVAILABILITY 15XX SECONDARY INTO AN HA PAIR CAN FAIL DURING THE GLUSTERFS CONFIGURATION

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APAR status

  • Closed as program error.

Error description

  • It has been identified that removing a High Availability (HA)
    Event Collector (15xx) Secondary appliance and then attempting
    to re-add it back into an HA pair can sometimes result in the
    glusterFS failing to be correctly configured.  When this issue
    occurs, the HA join process fails.
    
    Messages similar to the following might be visible in the
    qradar_hasync.log file when this issue is occurring:
    
    [INFO] [ha_sync_replication.py] Failed to run command 'start':
    fuse directory "/store/persistent_queueha" is populated, but
    "/store/persistent_queue" is not empty. Please manually migrate
    data from "/store/persistent_queue to
    "/store/persistent_queueha"
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.2.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ04244

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-19

  • Closed date

    2020-11-27

  • Last modified date

    2020-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSBQAC","label":"IBM QRadar SIEM"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730"}]

Document Information

Modified date:
28 November 2020