IBM Support

IJ03980: FAILED/UNRECOVERABLE APP NODE CANNOT BE REMOVED FROM QRADAR USER INTERFACE

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APAR status

  • Closed as program error.

Error description

  • It has been identified that attempting to delete a
    failed/unrecoverable App Node using the QRadar User Interface
    does not work as expected.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [hostcontext.hostcontext] [pool-1-thread-3]
    com.q1labs.configservices.hostcontext.core.tasks.node.DeleteNode
    Task: [ERROR] [NOT:0000003000][<consoleip>/- -] [-/- -]Removal
    rollback failed for node with ip [<appnodeip>]
    [hostcontext.hostcontext] [pool-1-thread-3]
    java.lang.NullPointerException
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    com.q1labs.configservices.hostcontext.core.tasks.node.DeleteNode
    Task.performRollback(DeleteNodeTask.java:301)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    com.q1labs.configservices.hostcontext.core.tasks.node.DeleteNode
    Task.runTask(DeleteNodeTask.java:243)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja
    va:522)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    java.util.concurrent.FutureTask.run(FutureTask.java:277)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    java.lang.Thread.run(Thread.java:785)
    [hostcontext.hostcontext] [pool-1-thread-3]
    com.q1labs.configservices.hostcontext.core.tasks.node.DeleteNode
    Task: [ERROR] [NOT:0000003000][<consoleip>/- -] [-/- -]Deletion
    failed for node with ip [<appnodeip>]
    [hostcontext.hostcontext] [pool-1-thread-3]
    com.q1labs.core.shared.cli.ssh.SshException: Unable to connect
    to node with ip [<appnodeip>] to perform removal
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    com.q1labs.configservices.hostcontext.core.tasks.node.DeleteNode
    Task.runTask(DeleteNodeTask.java:198)
    [hostcontext.hostcontext] [pool-1-thread-3]    at
    com.ibm.si.frameworks.taskmanagement.Task.run(Task.java:108)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.1 patch 8.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ03980

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-07

  • Closed date

    2019-03-06

  • Last modified date

    2019-03-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
06 March 2019