IBM Support

IJ03316: DATA BACKUPS FAIL WHEN EVENT/FLOW LOG HASHING IS ENABLED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • It has been identified that Data backups fail when Event/Flow
    Log Hashing has been enabled in QRadar (Admin tab, System
    Settings, Ariel Database Settings).
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    [Backup] com.q1labs.hostcontext.backup.BackupRecoveryEngine:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Unable to
    process backup
    [Backup]
    com.q1labs.configservices.hostcontext.exception.BackupException:
    unable to process backup target of type dated-directory
    [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.processBackup
    (BackupRecoveryEngine.java:2426)
    [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    backup(BackupRecoveryEngine.java:4773)
    [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    run(BackupRecoveryEngine.java:4728)
    [Backup] Caused by:
    [Backup] java.lang.NumberFormatException: For input string:
    "0.SHA-512"
    [Backup]    at
    java.lang.NumberFormatException.forInputString(NumberFormatExcep
    tion.java:76)
    [Backup]    at java.lang.Integer.parseInt(Integer.java:592)
    [Backup]    at java.lang.Integer.valueOf(Integer.java:778)
    [Backup]    at
    com.q1labs.hostcontext.backup.core.DatedDirectoryHandler.listFil
    esForBuckets(DatedDirectoryHandler.java:141)
    [Backup]    at
    com.q1labs.hostcontext.backup.core.DatedDirectoryHandler.backupT
    arget(DatedDirectoryHandler.java:53)
    [Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.processBackup
    (BackupRecoveryEngine.java:2421)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ03316

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-15

  • Closed date

    2018-07-27

  • Last modified date

    2018-07-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"731","Edition":""}]

Document Information

Modified date:
27 July 2018