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IJ03211: HOSTCONTEXT SERVICES CAN FAIL TO START DURING A HIGH AVAILABILITY (HA) FAILOVER TO SECONDARY EP/FP APPLIAN

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APAR status

  • Closed as program error.

Error description

  • It has been identified that in some instances, hostcontext can
    fail to start during a High Availability (HA) failover to
    Secondary due to a race condition.
    
    This particular situation occurs when hostcontext tries to
    start, but the prerequisite "IMQ" is not yet in a running state.
    
    Events/Flows are inacccessible in the User Interface from
    affected Managed Hosts until this issue is corrected.
    

Local fix

  • Restart the hostcontext service once it is confirmed that IMQ
    is running using the following commands from an SSH session to
    the Secondary appliance:
    # systemctl status imq
    
    if IMQ is in active (running) state then,
    # systemctl restart hostcontext
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 patch 7.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 patch 7.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ03211

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-11

  • Closed date

    2018-11-30

  • Last modified date

    2018-11-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
30 November 2018