IBM Support

IJ02902: RHEL KERNEL PANIC CAN CAUSE UNEXPECTED REBOOTS OF LENOVO X3550 M5 AND X3650 M5 APPLIANCES RUNNING QRADAR 7.3.1.X

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the RHEL (Red Hat Enterprise Linux)
    kernel version that is included within QRadar 7.3.1.x can cause
    unexpected reboots of appliances on Lenovo x3550 M5 and x3650
    M5 hardware.
    Investigation of these unexpected reboot leads to a kernel
    panic message similar to the following:
    
    kernel BUG at mm/page_alloc.c:1389!
    
    In instances where an affected QRadar appliance is writing out
    information/data to disk, and an unexpected reboot occurs due
    to the kernel panic, data/file corruption is possible.
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.1 Patch 1
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.1 Patch 1
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02902

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    731

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-02

  • Closed date

    2018-01-26

  • Last modified date

    2018-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R731 PSY

       UP

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Document Information

Modified date:
26 January 2018