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IJ02902: RHEL KERNEL PANIC CAN CAUSE UNEXPECTED REBOOTS OF LENOVO X3550 M5 AND X3650 M5 APPLIANCES RUNNING QRADAR 7.3.1.X

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the RHEL (Red Hat Enterprise Linux)
kernel version that is included within QRadar 7.3.1.x can cause
unexpected reboots of appliances on Lenovo x3550 M5 and x3650
M5 hardware.
Investigation of these unexpected reboot leads to a kernel
panic message similar to the following:

kernel BUG at mm/page_alloc.c:1389!

In instances where an affected QRadar appliance is writing out
information/data to disk, and an unexpected reboot occurs due
to the kernel panic, data/file corruption is possible.

Local fix

  • No workaround available.

Problem summary

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.1 Patch 1

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.3.1 Patch 1

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ02902
    • 

  • Reported component name
    QRADAR SOFTWARE
    • 

  • Reported component ID
    5725QRDSW
    • 

  • Reported release
    731
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-01-02
    • 

  • Closed date
    2018-01-26
    • 

  • Last modified date
    2018-01-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    QRADAR SOFTWARE
    • 

  • Fixed component ID
    5725QRDSW
    • 



Applicable component levels


    

  • R731  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            26 January 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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