IBM Support

IJ02635: 'APPLICATION ERROR' WHEN PERFORMING A NORMALIZED DEVICE COMPARISON FOR A PALO ALTO DEVICE

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APAR status

  • Closed as program error.

Error description

  • When a Normalized Device Configuration Comparison is attempted
    for a Palo Alto device, a System Exception -> Application Error
    message is displayed in the QRadar User Interface window.
    
    Steps that reproduce this issue:
    QRadar Risks tab -> Configuration Monitor -> Double mouse click
    the device -> History -> Compare Selected between 2
    Configurations present (or same one).
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    tomcat[192338]: java.lang.ClassCastException:
    com.q1labs.simulator.config.ziptie.integration.zed.common.Servic
    eGroup incompatible with
    com.q1labs.simulator.config.ziptie.integration.zed.common.Networ
    kGroup
    tomcat[192338]: at
    com.q1labs.srmconsole.action.RawDeviceConfig.compareNetworkGroup
    s(RawDeviceConfig.java:606)
    tomcat[192338]: at
    com.q1labs.srmconsole.action.RawDeviceConfig.access$100(RawDevic
    eConfig.java:55)
    tomcat[192338]: at
    com.q1labs.srmconsole.action.RawDeviceConfig$1.isEqual(RawDevice
    Config.java:324)
    tomcat[192338]: at
    com.q1labs.srmconsole.action.RawDeviceConfig$1.isEqual(RawDevice
    Config.java:302)
    tomcat[192338]: at
    com.q1labs.srmconsole.util.ObjectCompare.compareObjects(ObjectCo
    mpare.java:196)
    tomcat[192338]: at
    com.q1labs.srmconsole.util.ObjectCompare.compareObjects(ObjectCo
    mpare.java:176)
    tomcat[192338]: at
    com.q1labs.srmconsole.action.RawDeviceConfig.compareNormalizedCo
    nfig(RawDeviceConfig.java:476)
    tomcat[192338]: at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    tomcat[192338]: at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    tomcat[192338]: at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    tomcat[192338]: at
    java.lang.reflect.Method.invoke(Method.java:508)
    tomcat[192338]: at
    org.apache.struts.actions.DispatchAction.dispatchMethod(Dispatch
    Action.java:280)
    tomcat[192338]: at
    org.apache.struts.actions.DispatchAction.execute(DispatchAction.
    java:216)
    tomcat[192338]: at
    com.q1labs.uiframeworks.actions.DispatchAction.execute(DispatchA
    ction.java:64)
    tomcat[192338]: at
    org.apache.struts.action.RequestProcessor.processActionPerform(R
    equestProcessor.java:484)
    tomcat[192338]: at
    com.q1labs.uiframeworks.action.RequestProcessor.processActionPer
    form(RequestProcessor.java:101)
    tomcat[192338]: at
    org.apache.struts.action.RequestProcessor.process(RequestProcess
    or.java:275)
    tomcat[192338]: at
    org.apache.struts.action.ActionServlet.process(ActionServlet.jav
    a:1482)
    tomcat[192338]: at
    com.q1labs.uiframeworks.action.ActionServlet.process(ActionServl
    et.java:119)
    tomcat[192338]: at
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:
    507)
    tomcat[192338]: at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
    tomcat[192338]: at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:290)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    com.q1labs.uiframeworks.servlet.AddHSTSHeaderFilter.doFilter(Add
    HSTSHeaderFilter.java:22)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:235)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    com.q1labs.uiframeworks.servlet.AddUserHeaderFilter.doFilter(Add
    UserHeaderFilter.java:68)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:235)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    com.q1labs.uiframeworks.servlet.ThreadNameFilter.doFilter(Thread
    NameFilter.java:50)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:235)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    com.q1labs.core.ui.filters.StrutsParamFilter.doFilter(StrutsPara
    mFilter.java:41)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:235)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    com.q1labs.uiframeworks.servlet.DestroySessionFilter.doFilter(De
    stroySessionFilter.java:26)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
    (ApplicationFilterChain.java:235)
    tomcat[192338]: at
    org.apache.catalina.core.ApplicationFilterChain.doFilter(Applica
    tionFilterChain.java:206)
    tomcat[192338]: at
    org.apache.catalina.core.StandardWrapperValve.invoke(StandardWra
    pperValve.java:233)
    tomcat[192338]: at
    org.apache.catalina.core.StandardContextValve.invoke(StandardCon
    textValve.java:191)
    tomcat[192338]: at
    org.apache.catalina.authenticator.AuthenticatorBase.invoke(Authe
    nticatorBase.java:563)
    tomcat[192338]: at
    org.apache.catalina.core.StandardHostValve.invoke(StandardHostVa
    lve.java:127)
    tomcat[192338]: at
    com.q1labs.uiframeworks.valve.ErrorReportValve.invoke(ErrorRepor
    tValve.java:53)
    tomcat[192338]: at
    org.apache.catalina.core.StandardEngineValve.invoke(StandardEngi
    neValve.java:109)
    tomcat[192338]: at
    org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapte
    r.java:293)
    tomcat[192338]: at
    org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java
    :223)
    tomcat[192338]: at
    org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:3
    11)
    tomcat[192338]: at
    org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:793
    )
    tomcat[192338]: at
    org.apache.jk.common.ChannelSocket.processConnection(ChannelSock
    et.java:722)
    tomcat[192338]: at
    org.apache.jk.common.ChannelSocket$SocketConnection.runIt(Channe
    lSocket.java:915)
    tomcat[192338]: at
    org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(Th
    readPool.java:690)
    tomcat[192338]: at java.lang.Thread.run(Thread.java:785)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 731 Patch 5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02635

  • Reported component name

    QR RISK MANAGER

  • Reported component ID

    5725QRMSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-13

  • Closed date

    2018-07-27

  • Last modified date

    2018-07-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR RISK MANAGER

  • Fixed component ID

    5725QRMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQQU","label":"IBM Security QRadar Risk Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
27 July 2018