IBM Support

IJ02476: REMOVING ENCRYPTION FROM A MANAGED HOST CAUSES DEPLOY FUNCTION TO FAIL TO THAT MANAGED HOST

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the QRadar deploy function to a
    Managed Host fails (times out) after removing encryption from
    that Managed Host (Encrypt Host Connection option).
    
    Admin tab.
    System and License Management.
    Click on the Managed Host and then Deployment Actions.
    Edit Host.
    Un-check Encrypt Host Connection and save the changes.
    Click Deploy Changes.
    The Deploy function for that Managed Host times out.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       at
    com.q1labs.frameworks.events.SequentialEventDispatcher$DispatchT
    hread.run(SequentialEventDispatcher.java:129)
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.exception.HostContextConfigException:
    Failed to download new configuration set
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.downloadAn
    dProcessGlobalSets(ConfigSetUpdater.java:1023)
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.prepareNon
    ConsoleGlobalSets(ConfigSetUpdater.java:622)
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       ... 10 more
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    Caused by:
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.exception.HostContextConfigException:
    Timeout on deployment token synchronization
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       at
    com.q1labs.hostcontext.configuration.ConfigSetUpdater.downloadAn
    dProcessGlobalSets(ConfigSetUpdater.java:941)
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
       ... 11 more
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.util.HostContextUtilities: [INFO]
    [NOT:0000006000][127.0.0.1/- -] [-/- -]Removing file
    hostcontext.NODOWNLOAD
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.configuration.ConfigChangeObserver:
    [INFO] [NOT:0000006000][127.0.0.1/- -] [-/- -]Following message
    suppressed 1 times in 300000 milliseconds
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.configuration.ConfigChangeObserver:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Failed to
    download and apply new configuration
    [hostcontext.hostcontext]
    [f83a84ed-53ae-4592-ade5-8fa6ee3f1620/SequentialEventDispatcher]
    com.q1labs.hostcontext.exception.HostContextConfigException:
    Unable to create flag file to denote a hostcontext restart to
    create tunneled frameworks connections
    

Local fix

  • Re-encrypt the host connection on the Managed Host and Deploy
    changes.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.4.0.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02476

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-07

  • Closed date

    2020-03-18

  • Last modified date

    2020-03-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
27 March 2020