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IJ02466: 'AN ERROR OCCURRED EXECUTING THE QVM SCAN. PLEASE TRY AGAIN LATER' WHEN RUNNING ON DEMAND SCAN

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APAR status

  • Closed as program error.

Error description

  • It has been identified that when the QVM processor is not
    running on the console server, an asset is right-clicked and
    the Run Vulnerability Scan option is chosen, the scan runs as
    expected but an error message similar to the following might be
    generated in the user interface window:
    "An Error occurred executing the QVM Scan. Please try again.
    If this error persists please contact Customer Support."
    
    Messages similar to the following might also be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]
    com.q1labs.assetprofile.bean.action.QVMScanAction: [ERROR]
    [NOT:0000003000][127.0.0.1/- -] [-/- -]An error occured
    executing QVM On-Demand Scan.
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]
    com.q1labs.console.qvm.QVMClientException: An error occurred
    executing operation.
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.console.qvm.QVMClientImpl.executeOperation(QVMClientI
    mpl.java:91)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.sem.ui.semservices.QVMServicesImpl.runOnDemandScan(QV
    MServicesImpl.java:78)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.assetprofile.bean.action.QVMScanAction.runOnDemandSca
    n(QVMScanAction.java:99)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
    Impl.java:90)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:55)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    java.lang.reflect.Method.invoke(Method.java:508)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.actions.DispatchAction.dispatchMethod(Dispatch
    Action.java:280)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.actions.DispatchAction.execute(DispatchAction.
    java:216)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.uiframeworks.actions.DispatchAction.execute(DispatchA
    ction.java:64)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.action.RequestProcessor.processActionPerform(R
    equestProcessor.java:484)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.uiframeworks.action.RequestProcessor.processActionPer
    form(RequestProcessor.java:101)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.action.RequestProcessor.process(RequestProcess
    or.java:275)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.action.ActionServlet.process(ActionServlet.jav
    a:1482)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    com.q1labs.uiframeworks.action.ActionServlet.process(ActionServl
    et.java:119)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    org.apache.struts.action.ActionServlet.doPost(ActionServlet.java
    :525)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
    [tomcat] [admin@127.0.0.1 (323)
    /console/do/assetprofile/QVMScanForm]    at
    javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
    

Local fix

  • No workaround available.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.3 GA.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02466

  • Reported component name

    QR VULNERABILIT

  • Reported component ID

    5725QVMSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-06

  • Closed date

    2019-12-08

  • Last modified date

    2019-12-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QR VULNERABILIT

  • Fixed component ID

    5725QVMSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSHLPS","label":"IBM Security QRadar Vulnerability Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
08 December 2019