IBM Support

IJ01871: UNABLE TO LOGIN TO THE QRADAR USER INTERFACE DUE TO PREVIOUS LOGIN SESSIONS NOT YET EXPIRED

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APAR status

  • Closed as program error.

Error description

  • It has been observed in some QRadar environments that a QRadar
    user is unable to login to the User Interface.
    These particular instances have been identified as being caused
    by an issue with old login sessions that are not expiring
    properly when "Unique User Account Login" is enabled in the
    QRadar User Interface -> Admin tab -> System Settings.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occuring:
    [tomcat] [<username>@127.0.0.1(Session)]
    com.q1labs.core.shared.sessionmanager.SessionManager:
    [WARN][NOT:0000004000][127.0.0.1/- -] [-/- -]User <username>
    attempted to authenticate from host 127.0.0.1 User <username>
    is already logged in from host 127.0.0.1 rejecting login.
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ01871

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-14

  • Closed date

    2019-07-26

  • Last modified date

    2019-07-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"728","Edition":""}]

Document Information

Modified date:
26 July 2019