IBM Support

IJ01523: QRADAR UPGRADE TO 7.3.0.X ON SOFTWARE APPLIANCES CAN FAIL WITH ERROR 'STORAGE CONFIGURATION FAILED'

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APAR status

  • Closed as Permanent restriction.

Error description

  • It has been identified that QRadar upgrades to 7.3.0.x on
    Software installations on customer supplied hardware (not
    purchased IBM appliances) can fail with an error similar to
    'storage configuration failed' during the upgrade's RHEL 7
    installation.
    
    This has been observed on configurations that include both SDA
    and SDB.
    

Local fix

  • No workaround available.
    

Problem summary

  • We can't really support this option since customers need to do a
    true software install in order to get the correct drivers which
    we don't ship with the RH since it contains only the drivers for
    our appliances.
    

Problem conclusion

  • We can't really support this option since custoemrs need to do a
    true software install in order to get the correct drivers which
    we don't ship with the RH since it contains only the drivers for
    our appliances.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ01523

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    730

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-09

  • Closed date

    2018-07-30

  • Last modified date

    2018-07-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"730","Edition":""}]

Document Information

Modified date:
30 July 2018