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IJ00919: QRADAR DEPLOY FUNCTION CAN TIMEOUT WITH 'FAILED TO REPORT HOST CAPABILITIES AFTER X ATTEMPTS' EXCEPTION IN THE LOGS

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APAR status

  • Closed as program error.

Error description

  • It has been identified that the QRadar 'Deploy" function can
    sometimes fail due to corruption in the console configservices
    session token.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this particular issue is occurring:
    
    [hostcontext.hostcontext] [Thread-27]
    com.q1labs.hostcontext.capabilities.CapabilitiesReporter:
    [ERROR] [NOT:0000003000][127.0.0.1/- -] [-/- -]Report
    capabilities thread: failed to report host capabilities after 6
    attempts
    [hostcontext.hostcontext] [Thread-27]
    com.q1labs.configservices.hostcontext.exception.HostContextExcep
    tion: Failed to create Configuration Services Proxy
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.hostcontext.util.HostContextUtilities.getConfigServic
    esProxy(HostContextUtilities.java:260)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.hostcontext.capabilities.CapabilitiesReporter.reportH
    ostCapabilities(CapabilitiesReporter.java:269)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.hostcontext.capabilities.CapabilitiesReporter.access$
    300(CapabilitiesReporter.java:66)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.hostcontext.capabilities.CapabilitiesReporter$1.run(C
    apabilitiesReporter.java:193)
    [hostcontext.hostcontext] [Thread-27] Caused by:
    [hostcontext.hostcontext] [Thread-27]
    com.q1labs.configservices.common.CSProxyInitException: Unable
    to connect to:
    'https://127.0.0.1/console/services/configservices'
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.configservices.soap.ConfigServicesProxy.connect(Confi
    gServicesProxy.java:79)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.hostcontext.util.HostContextUtilities.getConfigServic
    esProxy(HostContextUtilities.java:256)
    [hostcontext.hostcontext] [Thread-27]    ... 3 more
    [hostcontext.hostcontext] [Thread-27] Caused by:
    [hostcontext.hostcontext] [Thread-27] org.xml.sax.SAXException:
    Bad envelope tag:  html
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:701)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.Message.getSOAPEnvelope(Message.java:424)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustU
    nderstandChecker.java:62)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.Call.invokeEngine(Call.java:2765)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.Call.invoke(Call.java:2748)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.Call.invoke(Call.java:2424)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.Call.invoke(Call.java:2347)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.client.Call.invoke(Call.java:1804)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.configservices.soap.ConfigservicesSoapBindingStub.tes
    tConnection(ConfigservicesSoapBindingStub.java:1465)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.configservices.soap.ConfigServicesProxy.testConnectio
    n(ConfigServicesProxy.java:401)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.configservices.soap.ConfigServicesProxy.createConnect
    ion(ConfigServicesProxy.java:232)
    [hostcontext.hostcontext] [Thread-27]    at
    com.q1labs.configservices.soap.ConfigServicesProxy.connect(Confi
    gServicesProxy.java:66)
    [hostcontext.hostcontext] [Thread-27]    ... 4 more
    [hostcontext.hostcontext] [Thread-27] Caused by:
    [hostcontext.hostcontext] [Thread-27] org.xml.sax.SAXException:
    Bad envelope tag:  html
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.message.EnvelopeBuilder.startElement(EnvelopeBui
    lder.java:70)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.encoding.DeserializationContext.startElement(Des
    erializationContext.java:1048)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown
    Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement
    (Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.impl.XMLNSDocumentScannerImpl$NSContentDispatc
    her.scanRootElementHook(Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentCo
    ntentDispatcher.dispatch(Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocume
    nt(Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.parsers.XML11Configuration.parse(Unknown
    Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.parsers.XML11Configuration.parse(Unknown
    Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown
    Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown
    Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.encoding.DeserializationContext.parse(Deserializ
    ationContext.java:227)
    [hostcontext.hostcontext] [Thread-27]    at
    org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Problem conclusion

  • This issue was fixed in QRadar QRM QVM release of 7.3.2 Patch 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ00919

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    726

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-23

  • Closed date

    2019-07-26

  • Last modified date

    2019-07-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"726","Edition":""}]

Document Information

Modified date:
26 July 2019