IC99798: ANS1030E ERROR NOT BEING REPORTED WHEN EXPECTED

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• During Tivoli Storage Manager client activities
  (backup/archive/restore/retrieve), an out of resources
  condition could occur due to memory or network operating system
  limitations.
  Starting with client releases 6.3.2, 6.4.1, 7.1.0, the message
  "ANS1030E The operating system refused a TSM request for memory
  allocation." is not displayed at console when an out of
  resource error occurs and the operation is stopped without any
  error output message.
  L2/Customer diagnostics:
  In a client service trace messages like the following are
  logged:
  ..\..\common\winnt\ntrc.cpp( 728): TransWin32RC(): Translated
  Win32 RC 1130 (0x0000046a) from FileRead(): ReadFile 'filename'
  to TSM RC 102
  ..\..\common\winnt\ntrc.cpp( 792): TransWin32RC():
  SnapshotErrMode = 0; dwWin32RC = 1130
  ..\..\common\fio\ntfileio.cpp(8274): FileRead(): ... ERROR RC =
  102
  ..\..\common\fio\fileio.cpp(2434): fioRead: Got a RC: 102 (dec)
  from readFunc
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Client 6.3.2.x 6.4.1.x 7.1.x on all
  supported Windows and Linux operating systems.
  | MDVREGR 6.3.2.000-TIV_5698MCL |
  | MDVREGR 6.4.1.000-TIV_5698MCL |
  Initial Impact:
  Low
  Additional Keywords:
  out memory I/O error tsm zz63 zz64 zz71
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Version 7.1.0 and lower backup-archive       *
  *                 clients running on Windows.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.4.3 and 7.1.1. Note that         *
  *                 until the fixing levels are actually         *
  *                 available, this is subject to change at the  *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The client stopped backup if the Windows API ReadFile() failed
  with the error 1130 (ERROR_NOT_ENOUGH_SERVER_MEMORY). The code
  has been fixed so the client will skip the problem file and
  continue processing with the next file. When a file is skipped
  for this reason, new message 'ANS0362E There are insufficient
  Windows system resources to process this command.' is displayed.
  

Temporary fix

• interim fix 6.3.2.4
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP

• R71W PSY

     UP