IC99652: "END SNAP-IN" MESSAGE APPEARS DURING LONG RUNNING OPERATIONS WITH FLASHCOPY MANAGER ON WINDOWS

Download Information: Version 4.1.1 Tivoli Storage FlashCopy Manager
Download Information: Version 7.1.1 Tivoli Storage Manager for Mail

APAR status

• Closed as program error.

Error description

• During some long running operations with Tivoli Storage
  FlashCopy Manager for Windows, a "pop-up" may display a dialog
  with the message:
  End Snap-in.
  This snap-in is not responding.
  To return to MMC and check the status of the snap-in, click
  Cancel.
  End Now  Cancel
  If the "End Now" option is selected, the MMC console will close
  and the long running operation, and any queued operations, will
  be terminated. To allow the process to keep running, return to
  MMC, and check the status of the snap-in, click the "Cancel."
  option. Clicking "Cancel" will close the "End Snap-in" pop-up
  dialog and allow the user to return to the MMC window. The
  dialog may be opened more times during the same long running
  command.
  

Local fix

• Choose the "Cancel" option to return to the MMC console. This
  will allow the process to continue.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of:                                    *
  *                  - Tivoli Storage FlashCopy Manager for      *
  *                 Microsoft Exchange 3.1, 3.2, and 4.1         *
  *                                                              *
  *                 - Tivoli Storage FlashCopy Manager MMC       *
  *                 Snapin and Base System Services 3.1, 3.2,    *
  *                 and 4.1                                      *
  *                                                              *
  *                 - Tivoli Storage Manager for Mail: Data      *
  *                 Protection for Microsoft Exchange Server     *
  *                 6.3, 6.4, and 7.1                            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  *
  

Problem conclusion

• The code has been updated so that long running "Mailbox
  Restore" or "Mailbox Restore Browser" operations will not
  cause the "End Snap-in" pop-up
  dialog.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  FLSHCPYMGR MMC

• Fixed component ID

  5608AC6MC

Applicable component levels

• R31W PSY

     UP

• R32W PSY

     UP

• R41W PSY

     UP