IC99497: ANS2820E AN INTERRUPT HAS OCCURRED DURING JOURNAL BASE BACKUP.

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager journal daemon times out if it
  doesn't receive a verb from the client within a default time of
  20 minutes.
  The journal daemon creates a separate listening thread for each
  session with the client so the time out of each session is
  independent, means each session has to receive a verb within
  the configured session time.
  Even if only one of the sessions opened between the journal
  daemon and the client times out, the complete backup fails.
  dsmerror.log shows the following messages:
  ANS0361I DIAG: unknown thread, fatal error, signal 11
  ANS2820E An interrupt has occurred. The current operation will
  end and the client will shut down.
  Jbberror.log showed the following messages:
  ANS0361I DIAG: JnlReadVerb(): Timed out waiting for a verb
  header to arrive from the client .
  ANS0361I DIAG: JnlClientSession(Session 1): Error reading data
  from client, rc=222 .
  ANS0361I DIAG: psMonitorThread(): exiting RC=0 .
  L2/Customer diagnostics:
  Collecting a trace of the journal daemon shows:
  jnldcomm.cpp        ( 970): JnlReadVerb(): Timed out waiting
  for a verb header to arrive from the client .
  jnldcomm.cpp        (1638): JnlClientSession(Session 2):
  JnlReadVerb(): rc=222 .
  JnlClientSession(Session 2): Error reading data from client,
  rc=222 .
  JnlClientSession(Session 2): Disconnecting pipe
  '/tmp/tsmjbbd.pipe.jnlSessionMgr__jnlSession_2'.
  NpDisconnect(): Entry.
  JnlClientSession(Session 2): ending with rc=222.
  closeClientSession(): closing session 2
  Initial Impact:
  Low
  Additional Keywords:
  tsm journal incr by date incremental
  

Local fix

• Increase the timeout setting in the tsmjbbd.ini file:
  [JournalSettings]
  ; as example set time out to 40 minutes,default is 20 minutes
  SessionTimeout=2400
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-archive client versions 6.3, 6.4      *
  *                 and 7.1 running on AIX, Linux and Windows    *
  *                 platforms.                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.4.2 and 7.1.1. Note              *
  *                 that until these levels are available,       *
  *                 this information is subject to change at     *
  *                 the discretion of IBM.                       *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that it no longer occurs.
  

Temporary fix

• 6.3.2.3 for AIX and Linux, and 6.3.2.4 for Windows
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63A PSY

     UP

• R63L PSY

     UP

• R63W PSY

     UP

• R64A PSY

     UP

• R64L PSY

     UP

• R64W PSY

     UP

• R71A PSY

     UP

• R71L PSY

     UP

• R71W PSY

     UP