IC99470: LAUNCH OF DATA PROTECTION FOR SQL MMC GUI FAILED WITH "MMC HAS DETECTED AN ERROR IN A SNAP-IN"

Download Information: Version 4.1.1 Tivoli Storage FlashCopy Manager
Download Information: Version 7.1.1 Tivoli Storage Manager for Databases

APAR status

• Closed as program error.

Error description

• After some unknown update or change to the system, attempts to
  launch the MMC GUI interface of IBM Tivoli Storage Manager for
  Databases: Data Protection for Microsoft SQL Server fail with
  the following error:
  
  "MMC has detected an error in  a snap-in"
  
  followed by:
  ...
  teOperation.OnStart()
     at
  Microsoft.ManagementConsole.Executive.RunningOperationsTable.Enq
  ueueOperation(Operation operation)
     at
  Microsoft.ManagementConsole.Executive.CommandOperationActivator.
  Microsoft.ManagementConsole.Executive.ICommandProcessor.ProcessC
  ommand(Command cmd, CommandResult& result)
     at
  Microsoft.ManagementConsole.Executive.CommandChain.ProcessComman
  d(Command command, CommandResult& result)
     at
  Microsoft.ManagementConsole.Executive.SnapInHost.Microsoft.Manag
  ementConsole.Internal.ISnapInPlatform.ProcessCommand(Command
  command)
     at
  Microsoft.ManagementConsole.Internal.ISnapInPlatform.ProcessComm
  and(Command command)
     at
  Microsoft.ManagementConsole.NodeSyncManager.AddNodes(ScopeNode[]
  items, Int32 index)
     at Fm.Ux.ExtensibleComputerSnapIn.OnInitialize() in
  x:\ITSM4DEV.121001A\agents\mmc\fm.ux\Parts\SnapIn\FmUxSnapin.cs:
  line 121
     at Microsoft.ManagementConsole.SnapInBase.Initialized()
     at
  Microsoft.ManagementConsole.Internal.SnapInClient.Microsoft.Mana
  gementConsole.Internal.ISnapInClient.Initialize(ISnapInPlatform
  snapInPlatform)
     at
  Microsoft.ManagementConsole.Executive.SnapInInitializationOperat
  ion.OnStart()
     at
  Microsoft.ManagementConsole.Executive.RunningOperationsTable.Enq
  ueueOperation(Operation operation)
     at
  Microsoft.ManagementConsole.Advanced.FrameworkSnapInFactory.Micr
  osoft.ManagementConsole.Advanced.ISnapInFactory.CreateSnapIn(Int
  32 bookkeepingId, String snapInKey, Object& snapIn)
  ...
  
  
  Customer/L2 Diagnostics (if applicable):
  In the Data Protection for SQL trace file fcm_TraceFm.trc, the
  following messages may be witnessed:
  ...
  Fm Information: 0 : Trace Started 12/9/2013 20:37:39:416
  Fm Information: 0 : Starting folder: C:\Program
  Files\Tivoli\flashcopymanager
  Fm Error: 1 :
  Exception: Cannot open log for source 'FlashCopyManagerMMC'. You
  may not have write access.
  Stack: : Void OpenForWrite(System.String): 0
  ...
  
  
  Affected Data Protection Versions reported by customer: Data
  Protection for SQL version 6.4.0
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of:                                    *
  *                 Tivoli Storage FlashCopy Manager:            *
  *                 FlashCopy Manager MMC Snapin and Base        *
  *                 System Services 2.1.x, 2.2.x, 3.1.x,         *
  *                 3.2.x, 4.1                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This fix is currently projected to be        *
  *                 available  in:                               *
  *                 Tivoli Storage FlashCopy Manager:            *
  *                 FlashCopy Manager MMC Snapin and Base        *
  *                 System Services 4.1.1                        *
  *                                                              *
  *                 Note: This information is subject to         *
  *                 change at the discretion of IBM.             *
  ****************************************************************
  *
  

Problem conclusion

• Tivoli Storage FlashCopy Manager: FlashCopy Manager MMC
  Snapin has been updated to prevent the crash when loading the
  MMC snapin.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• FCM      MMC
  

Fix information

• Fixed component name

  TDP FOR SQL WIN

• Fixed component ID

  5698DPSAP

Applicable component levels

• R71W PSY

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