Fixes are available
APAR status
Closed as program error.
Error description
1) When the Cristie Bare Machine Recovery for TSM (TBMR) Configuration Tool (TbmrCfg.exe) is running and has already collected system configuration, VSS backup operations for: - Tivoli Storage Manager (TSM) Client - Tivoli Storage Manager (TSM) for Databases: Data Protection for Microsoft SQL Server - Tivoli Storage Manager (TSM) for Mail: Data Protection for Microsoft Exchange Server - Tivoli Storage FlashCopy Manager on Windows may fail with the following message: ANS5250E An unexpected error was encountered. TSM function name : CTsmVssWriterThread: :GatherBackupableVolumesInfo TSM function : CTsmVssWriterThread: :GatherBackupableVolumesInfo(): Failed to gather information about mounted system volumes on hard disk drives. psGetVssEligibleVolumes() failed rc='87' TSM return code : 87 TSM file : ..\..\common\winnt\vssTsmVssWriterThread.cpp (269) A client service trace will show messages similar to: 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1595): fioStatFS(): File system 'E:\': Name = System 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1597): fioStatFS(): Type = NTFS 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1599): fioStatFS(): Remote = No 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1601): fioStatFS(): Removable = No 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1603): fioStatFS(): Cluster = No 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1605): fioStatFS(): RAM = Yes 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1720): GetDosDevTrueName() called. INPUT drv = 'E:\' 23.10.2013 06:32:01.368 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1794): GetDosDevTrueName(): Querying DOS Device name for szDosDevName = 'E:' ... 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1801): GetDosDevTrueName(): Dos Device name is '\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy915' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(1828): GetDosDevTrueName(): Drive is a SUBSTed drive, the path is 'GLOBALROOT\Device\HarddiskVolumeShadowCopy915' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(4695): psGetVssEligibleVolumes(): fsGetNextFileSpace returns fsVolumeName = 'E:' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(4755): psGetVssEligibleVolumes(): fsStatInfo.fsFlags is '32440575' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(4756): psGetVssEligibleVolumes(): FILE_SUPPORTS_REPARSE_POINTS is '128' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\psfsinfo.cpp(4990): psGetVssEligibleVolumes() exits rc='87' 23.10.2013 06:32:01.369 [014156] [19896] : ..\..\common\winnt\vssTsmVssWriterThread.cpp( 254): CTsmVssWriterThread::GatherBackupableVolumesInfo(): psGetVssEligibleVolumes returned rc='87' 23.10.2013 06:32:01.371 [014156] [19896] : ..\..\common\winnt\vssTsmVssWriterThread.cpp( 272): ANS5250E Es wurde ein unerwarteter Fehler festgestellt. TSM-Funktionsname : CTsmVssWriterThread::GatherBackupableVolumesInfo TSM-Funktion : CTsmVssWriterThread::GatherBackupableVolumesInfo(): Failed to gather information about mounted system volumes on hard disk drives. psGetVssEligibleVolumes() failed rc='87' TSM-R ckkehrcode : 87 TSM-Datei : ..\..\common\winnt\vssTsmVssWriterThread.cpp (269) 23.10.2013 06:32:01.371 [014156] [19896] : ..\..\common\winnt\vssTsmVssWriterThread.cpp( 278): CTsmVssWriterThread::GatherBackupableVolumesInfo() exits rc='87' 23.10.2013 06:32:01.371 [014156] [19896] : ..\..\diagent\agent\diqry.cpp(6118): diVSSQryComponents(): tvwThreadP->GatherBackupableVolumesInfo() failed rc='87' 2) When a RAM disk is present on the system VSS query components and VSS backup operations will fail instead of skipping the RAM disk. For example, in the case of a Tivoli Storage FlashCopy Manager on Windows query operations fail with: fcmcli q comp FlashCopy Manager for Windows: IBM Tivoli Storage FlashCopy Manager Version 3, Release 2, Level 1.0 (C) Copyright IBM Corporation 2009, 2013. All rights reserved. Querying components, please wait... Connecting to FCM Server as node 'WIN-KUAH1GHQT1G_FS'... Connecting to Local DSM Agent 'WIN-KUAH1GHQT1G'... Using backup node 'WIN-KUAH1GHQT1G_FS'... Querying VSS Information, please wait... FMF6018E FlashCopy Manager was not able to obtain VSS component information. FMV1302E (RC2) No objects on server match query TSM Client error log (dsmerror.log) contains: 12/24/2013 12:17:36 FMV5250E An unexpected error was encountered. FCM function name : psGetVssEligibleVolumes FCM function : setShadowCopyVolume failed rc = '6213' FCM return code : 6213 FCM file : ..\..\common\winnt\psfsinfo.cpp (4971) 12/24/2013 12:17:36 FMV5250E An unexpected error was encountered. FCM function name : CTsmVssWriterThread::GatherBackupableVolumesInfo FCM function : CTsmVssWriterThread::GatherBackupableVolumesInfo(): Failed to gather information about mounted system volumes on hard disk drives. psGetVssEligibleVolumes() failed rc='6213' FCM return code : 6213 FCM file : ..\..\common\winnt\vssTsmVssWriterThread.cpp (269) Tivoli Storage Manager (TSM) client versions affected: 6.3, 6.4, 7.1 Other Affected Products: The following products are affected because the TSM Client is used for their VSS operations: - Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server - Tivoli Storage Manager for Databases: Data Protection for Microsoft SQL Server - Tivoli Storage FlashCopy Manager for Windows. Initial Impact: High Additional Keywords: tsm dsmagent localdsmagent dsmcad baclient tdpsql tdpexc
Local fix
Before performing a VSS query components or VSS backup using one of the affected products you have to temporarily disable either of the following depending on the conditions: -- the Cristie TBMR configuration tool (TbmrCfg.exe), or, respective, -- the RAM disk. Note: After disabling those items you might need rescan disks, or refresh the volumes system info using mountvol /R command.
Problem summary
**************************************************************** * USERS AFFECTED: Users of the Tivoli Storage Manager (TSM) * * client 6.3, 6.4, 7.1 on Windows platforms, * * * * and * * * * Users of the following products which are * * affected because the TSM Client is used * * for their VSS operations: * * - Tivoli Storage Manager for Mail: Data * * Protection for Microsoft Exchange Server * * - Tivoli Storage Manager for Databases: * * Data Protection for Microsoft SQL Server * * - Tivoli Storage FlashCopy Manager for * * Windows. * * * * Users having either: * * - Cristie TBMR configuration tool running * * - RAM disk installed on the server * **************************************************************** * PROBLEM DESCRIPTION: FMV5250E An unexpected error was * * encountered. * * FCM function name : * * psGetVssEligibleVolumes * * FCM function : * * setShadowCopyVolume failed rc = '6213' * * * * FCM return code : 6213 * * FCM file : * * ..\..\common\winnt\psfsinfo.cpp (4971) * **************************************************************** * RECOMMENDATION:Apply the 6.4.2 or 7.1.1 fixing levels. * **************************************************************** *
Problem conclusion
The Tivoli Storage Manager Client has been updated to fix the TSM VSS Writer for file systems to get the volumes that can be VSS backed up.
Temporary fix
6.3.2.4 interim fix
Comments
APAR Information
APAR number
IC98339
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-16
Closed date
2014-01-27
Last modified date
2015-04-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R63W PSY
UP
R64W PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
23 April 2015