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IC98330: SSL CLOSURES MIGHT CAUSE A DATAPOWER APPLIANCE TO TEMPORARILY BE UNRESPONSIVE

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APAR status

  • Closed as program error.

Error description

  • Multiple SSL closures at the same time might cause the appliance
    not to respond temporarily to any traffic. For example, all
    transactions and user interaction might stall for several
    seconds.
    
    When this issue occurs:
    
    1. A message similar to this appears in the log:
    
    [A-SERVICE][ssl][error] sslproxy(SSL-PROXY):
    tid(377228278)[1.2.3.4]: Timed out while waiting to finish
    sending of partially sent SSL closure alert
    
    2. There is a gap in the logs of several seconds with no
    messages logged, followed by a flurry of activity as the
    appliance is trying to "catch up".
    

Local fix

Problem summary

  • Affected is the use of SSL with DataPower.
    
    SSL connection shutdown might cause a DataPower appliance to
    stall.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC98330

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    500

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-13

  • Closed date

    2014-02-19

  • Last modified date

    2014-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R500 PSY

       UP

  • R600 PSY

       UP

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Document Information

Modified date:
31 March 2014