IC98195: APPLICATION PROTECTION INJECTED PROVIDERS ARE NOT REMOVED

IBM Tivoli Storage Manager (TSM) client 7.1.0.x interim fix downloads
IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• During a failed Tivoli Storage Manager for Virtual Environments
  backup which has Application Protection enabled, the injected
  providers leveraged for processing may not be removed.  This can
  be verified by running ' vssadmin list providers' from the
  guest machine.  If the following is listed, then the provider is
  still registered:
  
  Provider name: 'TSM DP VMWare VSS Provider'
     Provider type: Software
     Provider Id: {5409e1e7-826d-4ab6-9836-af4ffddeb678}
     Version: 1.0
  
  To enable application protection the following line would be
  required in the dsm.opt file.
  include.vmtsmvss "Name of Virtual Machine"
  
  Versions Affected: 6.4.x Tivoli Storage Manager for Virtual
  Environments with Application Protection enabled
  
  Initial Impact: Low
  
  Additional Keywords: tsmve tsm4ve
  

Local fix

• A successful backup using Application Protection will remove the
  provider correctly
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TSM Backup-Archive Client v6.4.x on Windows  *
  *                 running a BACKUP VM command with an          *
  *                 Exchange server in guest where the           *
  *                 data mover abnormally ends.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: The DeleteACMFiles.bat file does not    *
  *                      properly remove all entries from the    *
  *                      registry when run manually.  The        *
  *                      script does not report errors but the   *
  *                      'vssadmin list providers' command       *
  *                      shows the XR_VSS provider has not been  *
  *                      removed.                                *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.4.2 and 7.1.1. Note that this    *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• The DeleteACMFiles.bat file was changed so all registry entries
  are removed.  Additional validation and messaging was added
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R71W PSY

     UP