IC98036: TIVOLI STORAGE MANAGER CLIENT GRAPHICAL INTERFACE FREEZES WHEN PRINTING "TIVOLI STORAGE MANAGER HELP" FEATURE.

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager Client Graphical Interface freezes when a
  user tries to print the "TivolI Storage Manager Help"
  documentation.
  
  The problem is  reproducible as follows:
  1. Start the graphical interface
  2. Select Help from top menu and then "Getting started..."
  entry.
  3. A new window  is opened titled "Tivoli Storage Manager Help"
  4. Click on the Print icon
  
  From that moment the graphical interfaces freezes and from the
  Windows Task Manager it is possible to verify the CPU and memory
  increase constantly their memory and workload usage.
  The printer queue is continuously on spooling but nothing is
  printed. As consequence a crash may occur on the system if the
  process javaw.exe is not killed before that  all the system
  memory is used.
  
  Customer/L2 Diagnostics:
  It has been verified that the problem is on the Java library
  used by the client (which happens to be IBM Java 7) that does
  not correctly manage the print spooling.
  If the Java console is enabled the following error can be seen:
  
  Exception in thread "AWT-EventQueue-0"
  java.lang.OutOfMemoryError: Java heap space
  
  Initial Impact:
  Low
  

Local fix

• Additional Keywords:
  TSM GUI java print crash javaw.exe OutOfMemoryError
  
  Local Fix:
  Use the online documentation on IBM site for printing up to date
  manuals.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Printing a help topic from the               *
  *                 Backup-Archive Client GUI                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This fix  *
  *                 is currently projected to be available in    *
  *                 levels 6.4.2 and 7.1.1. Note that until      *
  *                 the fixing levels are available, this        *
  *                 information is subject to change at the      *
  *                 discretion of IBM.                           *
  ****************************************************************
  The problem occurs due to an incompatability between the
  version of Java included with the Backup-Archive Client and
  the Java Help also included with the Backup-Archive Client.
  

Problem conclusion

• A new version of Java Help is now included with the
  Backup-Archive Client.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R71W PSY

     UP