IC97624: BACKED UP FILES OF A REMOTE SHARE'S MOUNT POINT NOT VISIBLE IN THE CLIENT GUI ON WINDOWS

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• After backing up a remote shared directory whose structure
  includes a volume mount point, the Tivoli Storage Manager
  client GUI restore operation will not display any objects under
  the mount point.
  No error messages are displayed in the GUI or written to
  dsmerror.log.
  
  
  Customer/L2 Diagnostics:
  The error scenario can be recreated using the following steps:
  
  Steps 1 - 5 are performed on machine1.
  
  1. Create a disk E: with some files on it.
  2. Create a disk L:
  
  Note: the drive letters do not really matter, but they are just
  an example.
  
  3. Create directory L:\Test\Backup
  4. Use mountvol to mount E: on L:\Test\Backup
  5. Use the dir command to verify that L:\Test\Backup now appears
  as a junction
  
  Steps 6 and 7 are performed on machine2.
  
  6. On machine 2, use Tivoli Storage Manager client commandline
  to back up machine1's L:\Test\Backup directory.
  
      dsmc i \\machine1\l$\Test\Backup\ -subdir=yes
  
  7. On machine 2, use the Tivoli Storage Manager client GUI to
  try to restore data from \\machine1\l$\Test\Backup. No objects
  under Backup are displayed.
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager: All Clients on Windows
  
  Initial Impact:
  Medium
  
  
  Additional Keywords:
  TSM, share, net use, net share,
  

Local fix

• Use the Tivoli Storage Manager client commandline to query and
  restore objects located under the remote share's mount
  point.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: The backup-archive client versions 5.2.2     *
  *                 and higher are affected on Windows           *
  *                 platforms                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.4.2 and 7.1.1. Note that this    *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so that now TSM GUI allows
  expanding a directory mount point on restore in case there
  are some file underneath.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R71W PSY

     UP