IC97235: DSMUPGDX UTILITY SHOWS JAVA "TARGETEXCEPTION" ERROR ON MICROSOFT WINDOWS 2012 AND 2008 WHEN LANGUAGE IS DIFFERENT FROM ENGLISH

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads

APAR status

• Closed as program error.

Error description

• Running the dsmupgdx.exe utility to upgrade the Tivoli Storage
  Manager instance on Microsoft Windows, if the OS Language
  format is set differently from English, the following error may
  be raised at time of execution:
  
  This application has unexpectedly quit
   Invocation of this java application has caused an invocation
   TargetException. This application will now exit.(LAX).
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server  6.3.4.x  on Windows 2008 ,
  2008R2 and 2012
  
  | MDVREGR 6.3.4 5698ISMSV |
  
  Customer/L2 Diagnostics :
  
  When clicking "details" popup , the java error details  shows =>
  java.lang.ClassCastException: ZeroGdb incompatible with ZeroGc9
                  at
  com.zerog.ia.installer.LifeCycleManager.l(DashoA10*..)
                  at
  com.zerog.ia.installer.LifeCycleManager.m(DashoA10*..)
                  at
  com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
                  at com.zerog.ia.installer.Main.main(DashoA10*..)
                  at
  sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                  at
  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
  Impl.java:60)
                  at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  AccessorImpl.java:37)
                  at
  java.lang.reflect.Method.invoke(Method.java:611)
                  at com.zerog.lax.LAX.launch(DashoA10*..)
                  at com.zerog.lax.LAX.main(DashoA10*..)
  
  
  Initial Impact:
  Low
  
  Additional Keywords:
  TSM dsmupgdx.exe nls   no english language french italian
  spanish
  

Local fix

• Before running the upgrade wizard  utility, perform the
  following steps on Windows OS side:
  Go to Control Panel -> Select Region and Language -> In the
  window that pops up change the Format from German (or any other
  language) to English (United States)  -> click OK.
  Now run the upgrade wizard.
  The system format can be set back after the wizard has been run.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.3.5. Note that this is            *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms: Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63W PSY

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