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IC96820: THE COMMAND LINE INTERFACE PRODUCES CWZCI0007E: AN ERROR OCCURRED WHILE COMMUNICATING WITH THE APPLIANCE AT <HOSTNAME>

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APAR status

  • Closed as program error.

Error description

  • When connecting to the system using the command line interface
    (CLI) the following error might be encountered:
    CWZCI0007E: An error occurred while communicating with the
    appliance at <hostname>
    
    Example:
    pure -a -h purehost.sample.com
    CWZCI0007E: An error occurred while communicating with the
    appliance at purehost.sample.com
    
    This problem is related to running the CLI using the Java JDK
    1.7.
    

Local fix

  • Use the system IP address instead of the hostname in the command
    line interface invocation.
    

Problem summary

  • A problem with the Java JDK 7  was being encountered when using
    the hostname of the system while setting up the connection to
    the system.
    

Problem conclusion

  • The command line tool was modified to attempt to look up the IP
    address for the hostname if the error was encountered.
    This fix is included in a part of the command line tool that
    does not automatically update when a new version is detected on
    the server. You must re-install the command line tool to enable
    this fix. You must also specify the command line parameter to
    automatically accept the certificates from the system (-a or
    --acceptcert)
    

Temporary fix

  • Use IP address rather than host name when connecting the
    command line tool to the PureApplication System.
    

Comments

APAR Information

  • APAR number

    IC96820

  • Reported component name

    PUREAPP SYS W15

  • Reported component ID

    5725G3200

  • Reported release

    100

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-11

  • Closed date

    2013-12-05

  • Last modified date

    2014-02-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    PUREAPP SYS W15

  • Fixed component ID

    5725G3200

Applicable component levels

  • R110 PSY

       UP

  • R100 PSN

       UP

  • RESP PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
18 February 2014