IC96628: CRASH OF THE CLIENT ON LANFREE 'BACKUP VM' OR 'RESTORE VM'

IBM Tivoli Storage Manager (TSM) client 7.1.0.x interim fix downloads
IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Error Description:
  
  The lanfree 'BACKUP VM' or 'RESTORE VM' operations might crash
  the client.
  The same operations without lanfree complete successfully.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager client 6.4.1 on windows and linux
  
  Customer/L2 Diagnostics (If Applicable)
  
  On a windows client the following might be seen :
  dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
  The Call stack for this crash will looks like :
  
  00000000`0966f010 000007fe`ed6e0294
  tsmapi64!DccVirtualServerSession::~DccVirtualServerSession+0x76
  [d:\tsm641c.130718a_x64\common\vs\vssess.cpp @ 398]
  00000000`0966f050 000007fe`ed6e2fc2
  tsmapi64!DccVirtualServerSession::`scalar deleting
  destructor'+0x14
  00000000`0966f080 000007fe`ed6b10b3
  tsmapi64!DccVsLanFreeProtocol::~DccVsLanFreeProtocol+0x4d2
  [d:\tsm641c.130718a_x64\common\vs\dccvslanfreeprotocol.cpp @
  524]
  00000000`0966f950 00000000`73631d9f
  tsmapi64!vsLanFreeSessionThread+0xc3
  [d:\tsm641c.130718a_x64\common\vs\vsaccept.cpp @ 730]
  00000000`0966f9a0 00000000`73631e3b msvcr100!endthreadex+0x43
  00000000`0966f9d0 00000000`76e3652d msvcr100!endthreadex+0xdf
  00000000`0966fa00 00000000`7706c541
  kernel32!BaseThreadInitThunk+0xd
  00000000`0966fa30 00000000`00000000
  ntdll!RtlUserThreadStart+0x1d
  
  Initial Impact: High
  
  Additional Keywords: zztsm crash client lanfree IC91669
  
  | MDVPARTL 6.4.1.0 5698ISMCL |
  

Local fix

• Use LAN backups.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-Archive client 6.4.1 on               *
  *                 Windows and Linux                            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.4.2. Note that this is subject to *
  *                 change at the discretion of IBM.             *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed so it does not occur any more.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 6.4.1.2. Until the interim fix is actually available,
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• TSMAPI
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64L PSY

     UP

• R64W PSY

     UP