IC96439: Platform Agent Watchdog service crashes because of some unhandled exception

APAR status

• Closed as fixed if next.

Error description

• In the event where one of the IBM Systems Director Platform
  Agent processes, like wmicimsv crashes, the Platform Agent
  Watchdog service may also crash due to some unhandled exception.
   An Application Error like the one shown below may appear in the
   Windows event log,
  
  Log Name:      Application
  Source:        Application Error
  Date:          5/5/2013 7:00:27 PM
  Event ID:      1000
  Task Category: (100)
  Level:         Error
  Keywords:      Classic
  User:          N/A
  Computer:      test.example.ibm.com
  Description:
  Faulting application name: ibmpawatchdog.exe, version: 6.3.2.49,
  time stamp: 0x5088cb57
  Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015,
  time stamp: 0x50b83c8a
  Exception code: 0xe06d7363
  Fault offset: 0x0000c41f
  Faulting process id: 0x6cc
  Faulting application start time: 0x01ce44e0e0813758
  Faulting application path: C:\Program Files (x86)\Common
  Files\ibm\icc\cimom\bin\ibmpawatchdog.exe
  Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
  Report Id: 932ce58a-b5d7-11e2-a578-005056a12df2
  Event Xml:
  <Event
  xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2013-05-05T23:00:27.000000000Z" />
      <EventRecordID>10618</EventRecordID>
      <Channel>Application</Channel>
      <Computer>test.example.ibm.com</Computer>
      <Security />
    </System>
    <EventData>
      <Data>ibmpawatchdog.exe</Data>
      <Data>6.3.2.49</Data>
      <Data>5088cb57</Data>
      <Data>KERNELBASE.dll</Data>
      <Data>6.1.7601.18015</Data>
      <Data>50b83c8a</Data>
      <Data>e06d7363</Data>
      <Data>0000c41f</Data>
      <Data>6cc</Data>
      <Data>01ce44e0e0813758</Data>
      <Data>C:\Program Files (x86)\Common
  Files\ibm\icc\cimom\bin\ibmpawatchdog.exe</Data>
      <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
      <Data>932ce58a-b5d7-11e2-a578-005056a12df2</Data>
    </EventData>
  </Event>
  
  Impact:
  The Platform Agent Watchdog process will crash and the Platform
  Agent process, which the Watchdog service attempts to restart,
  will not be restarted.
  

Local fix

• Users can manually restart the watchdog service by executing the
   follow command:
  net start ibmpawatchdog
  

Problem summary

• When one of the IBM Systems Director Platform Agent processes,
  like wmicimsv crashes, the Platform Agent watchdog service may
  also crash due to some unhandled exception.
  This APAR fixes the problem and ensures that the internal
  exception in Platform Agent Watchdog is properly handled,
  preventing subsequent crashes of the Watchdog process.
  This problem has been resolved and the fix will be included in
  future releases of the product.
  
  Platforms:
  All Windows Platform supported by IBM Systems Director Platform
  Agent.
  Versions:
  IBM Systems Director Platform Agent, v6.3.2.x, v6.3.3.x
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R632 PSN

     UP

• R633 PSN

     UP