APAR status
Closed as program error.
Error description
Restoring a Virtual Machine (VM) using the Tivoli Storage Manager Client command line, GUI, or VE plugin can fail with: ANS0338E An invalid operation was attempted on a node ANS4177E Full VM restore of VMware Virtual Machine 'VM1' failed with RC=47 target node name='TARGETNODE', data mover node name='DATAMOVERNODE' This can only occur under the following conditions: 1 - 6.4.x.x client is used for the backup and restore. 2 - The following ENCRYPTKEY option is used during the backup: "ENCRYPTKEY GENERATE" Default for encryptkey is SAVE. NOTE: "ENCRYPTKEY SAVE" or "ENCRYPTKEY PROMPT" will not cause this apar. 3 - One of the following INCLUDE.ENCRYPT settings is used: "include.encrypt *\...\*" "include.encrypt *:\...\*" "include.encrypt *" 4 - "-mode=IFFULL" or "-mode=IFINCR is used during the backup. Default for mode is FULL NOTE: "-mode=FULL" or "-mode=INCR" backups will not see this apar. If encryption was enabled after the IFFULL backup and the IFFULL backup is still selectable for restore, the IFFULL backup can be restored successfully. The Tivoli Storage Manager does not support encryption with VM backups. The client should produce an error message when encryption is attemptedduring a VM backup. The Tivoli Storage Manager client, TDP for Vmware, and Tivoli Storage Manager Fastback manuals need to be updated to reflect encryption is not supported. Initial Impact: HIGH Platforms Affected: Windows/Linux Versions Affected: 6.4/6.4.1
Local fix
Remove the ENCRYPTKEY and INCLUDE.ENCRYPT options from the dsm.opt file. Take new IFFULL backups for ALL virtual machines.
Problem summary
**************************************************************** * USERS AFFECTED: TSM 6.4 Windows and Linux x86 clients * **************************************************************** * PROBLEM DESCRIPTION: See above. * **************************************************************** * RECOMMENDATION: Apply the fixing level when available. * * Current target: 6.4.2 and 6.4.1.2 * * Encryption is not the default, so disable it * * or do not specify it for TSM for VE backups. * * until the fixing levels can be applied. * ****************************************************************
Problem conclusion
The backup-archive (datamover) clients now stop before attempting incremental forever backups of TSM for VE virtual machines if encryption is specified as an option for the backups in the client options file. The client issues a message and will not perform the backup. Encryption must be disabled now for those backups for the backup to proceed.
Temporary fix
6.4.1.2 interim fix for Windows and Linux x86 in October 2013
Comments
APAR Information
APAR number
IC95972
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-09-16
Closed date
2013-09-30
Last modified date
2013-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMC
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R64W PSY
UP
R64L PSY
UP
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Document Information
Modified date:
30 September 2013